New Wave Energy Group
Tim installs and then stays available — customers mention him returning personally to sort monitoring issues after handover.
That level of post-install contact is worth asking about explicitly before you sign, since it's not always standard in solar. The Level 2 electrical licence is a meaningful credential — it means they can legally connect to the grid themselves and tackle higher-complexity rural electrical work, not just mount panels. The business is just over two years old, so the track record is shorter than some competitors, but the 61 reviews accumulated in that time suggest steady activity. Ask them upfront what ongoing monitoring support looks like and whether the same team who installs will handle any warranty callouts.
Their work
What it's like working with them
Based on a sample of Google reviews (61 total)
“Ben & the New Wave team provided us exceptional service”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About New Wave Energy Group
Tim and Ben are the names that appear across these reviews, and they handle quite different things: Tim is specifically praised for same-day solar installs, app setup and post-install support, and on-site troubleshooting of WiFi and monitoring issues — he documents problems with photos and follows up by phone to explain solutions. Ben leads the customer-facing side of solar projects, coordinating communication and managing the install crew through to handover. Beyond rooftop solar, the business holds a Level 2 electrical licence, which means they can work on the grid connection itself — something most solar installers can't do — and reviews mention them running 300-metre power lines for rural irrigation systems, a genuinely niche capability that separates them from suburban solar-only outfits. Based in Brookvale and active for just over two years, they appear to take on a mix of residential solar and more complex rural or agricultural electrical projects. Homeowners who want the solar installer and the grid-connection electrician to be the same crew — avoiding the handoff problem — will find that useful.
Best for: homeowners wanting a single contractor to handle both solar install and grid connection, rural or agricultural properties with complex power supply needs, and customers who want hands-on post-install support including monitoring setup.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about New Wave Energy Group
What size solar systems does New Wave Energy Group install?+
At least one review mentions a 10.56kW system completed in a single day at a residential property in Brookvale, which puts them comfortably in mid-to-large residential territory. They appear to handle the full install — panels, inverter, grid connection, and app setup — as one package rather than subcontracting parts of it. For exact sizing recommendations and panel brand options, it's worth calling Ben or Tim directly to discuss your roof and usage profile.
Do they handle the grid connection themselves or does a separate electrician need to be involved?+
New Wave Energy Group holds a Level 2 electrical licence, which means they're accredited to work directly on the grid connection — something that standard solar installers typically cannot do and must outsource. Reviews confirm they've used this capability for both residential solar and rural electrical projects like running a 300-metre power line for a dam irrigation system. This makes them a single-contractor option for jobs that would otherwise require coordinating two separate trades.
What support do they offer after the solar system is installed?+
Post-install support stands out in the sample reviews — Tim is specifically mentioned for returning to fix a WiFi monitoring issue, using photos to explain the problem, and following up by phone with the solution. He's also noted for setting up the monitoring app with customers on the day of install so they can track their system's output. That said, this is based on a small sample of reviews, so it's worth confirming with them directly what their support process looks like if an issue arises down the track.
Does New Wave Energy Group work on rural or agricultural electrical projects, not just solar?+
Yes — one reviewer explicitly describes them running a 300-metre power line to supply a new dam irrigation system, separate from a solar install they'd done previously for the same customer. This kind of work falls under their Level 2 electrical licence. If you have a rural property with complex power supply needs alongside a solar project, they appear equipped to handle both rather than requiring separate contractors.
What do customers say about their pricing?+
One reviewer describes the pricing for a 10.56kW system as 'reasonable,' but there's no detailed pricing breakdown across the sample reviews we analysed. They are GST-registered, so any quote should include GST clearly. For an accurate comparison, ask for an itemised quote that covers panels, inverter, installation labour, and grid connection costs separately — that makes it easier to compare against other installers.