Captain Carpet Cleaning
Ray regularly succeeds on stains and jobs that previous carpet cleaners have already given up on.
The 'rescue job' pattern appears in at least four sample reviews, with customers contacting him after end-of-lease cleans or other services went wrong, and Ray turning things around quickly. Ahmad, a second technician on the roster, earns his own direct praise for thoroughness and protecting surrounding surfaces — so if Ray isn't available, the job still gets done to the same standard. If you're booking, it's worth confirming which technician will attend and flagging any previous cleaning problems or particularly delicate materials upfront — Ray's reviews show he responds well to that kind of detail.
Their work
What it's like working with them
Based on a sample of Google reviews (362 total)
“His pricing is also very reasonable for the level of service you receive”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Captain Carpet Cleaning
Ray is the sole operator behind Captain Carpet Cleaning, and the reviews make clear he's the kind of technician who assesses your carpet type before touching it — explaining the right cleaning method for each material rather than applying a one-size-fits-all approach. He handles a wide range of jobs beyond basic carpet cleaning: upholstery (lounges, couches), mattresses, rugs, and end-of-lease cleans, and he's repeatedly called in to fix work that other cleaners got wrong. A second technician, Ahmad (also referred to as Ahmed or Ahmad Pashtoon), handles jobs when Ray isn't available — customers who've booked with Ahmad specifically praise his communication, meticulous attention to surrounding surfaces like timber floors, and his ability to tackle heavy staining. Ray is particularly well-suited to customers dealing with stubborn or unusual stains — coffee, fake tan, tomato, pet waste, makeup — where other cleaners have given up or made excuses. He also takes on commercial work, including clinic carpets, suggesting he's comfortable in both residential and small business settings. Customers in a hurry get a fast response: multiple reviews mention next-day or same-week availability, including weekend contact.
Best for: stubborn or unusual stain removal where other cleaners have failed, urgent end-of-lease carpet cleans with tight turnarounds, and households with pets or young children needing a thorough refresh of both carpet and upholstery.
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Claim This Profile — Free →Common questions about Captain Carpet Cleaning
What types of stains can Captain Carpet Cleaning actually remove?+
Reviews mention successful removal of coffee, fake tan, tomato, pet waste (including cat soiling and dog droppings), makeup, and heavy everyday dirt from households with multiple young children. Ray assesses the carpet material first and selects the appropriate method, which reviewers credit as the reason he gets results where previous cleaners haven't. He's also honest when something is unlikely to fully disappear — one reviewer notes he warned about a lounge stain but still reduced it to barely visible. If you have a specific stain, mention it when you contact him.
Does Captain Carpet Cleaning only do carpets, or can they clean other items?+
Ray's scope goes well beyond floor carpets. Reviews confirm he cleans lounges, couches, mattresses, and rugs — including older items that had been in storage. He's also handled upholstery cleaning alongside carpet jobs in the same visit. A few reviews mention he's careful around timber floors when cleaning carpets near them, which is worth noting if you have mixed flooring. It's best to list everything you need cleaned when you request a quote so he can price it all at once.
How quickly can Captain Carpet Cleaning typically get to me?+
Multiple reviews mention next-day availability, and at least one reviewer contacted Ray on a Sunday and had him attend within 24 hours for an urgent end-of-lease situation. Another customer was booked in within two days of calling before Christmas — a typically busy period. Ray is a sole trader with a second technician (Ahmad) who handles some jobs, so availability may depend on who is free. It's worth calling rather than messaging if you need something urgent.
Is Captain Carpet Cleaning suitable for end-of-lease cleans?+
Yes — end-of-lease carpet cleaning is explicitly mentioned across several reviews, including cases where Ray was called in as a last-minute replacement after another company's work failed inspection. He's trusted enough that at least one reviewer handed over apartment keys and left him to complete the job unsupervised. His quick response time and same-week availability make him a practical option when you're up against a lease deadline. If you're coordinating with a property manager's timeline, mention that when booking.
Who will actually show up — Ray or someone else?+
Most reviews are about Ray, the owner-operator, but a second technician named Ahmad (also referred to as Ahmed or Ahmad Pashtoon) handles some jobs and has his own positive reviews praising his professionalism and attention to detail around surrounding surfaces. Reviews don't indicate a consistent pattern for when Ahmad is assigned versus Ray. If it matters to you, it's reasonable to ask when booking which technician will be attending your job.