Independent Locksmiths & Security Pty Ltd
One of the few locksmiths with a physical shopfront — and a team of named technicians customers ask for by name.
The physical shopfront also means walk-in jobs get handled on the spot rather than bounced to a call centre. That said, after-hours pricing has drawn sharp complaints from a small number of customers — one cited $759 for a single lock — so if you're calling outside business hours, ask for a total cost estimate before they dispatch, not just a callout fee. For planned jobs (re-barrelling, multi-lock changes, digital lock installation), pricing feedback from the sample is consistently positive and often described as below quotes from competitors.
Their work
What it's like working with them
Based on a sample of Google reviews (239 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Independent Locksmiths & Security Pty Ltd
With over 26 years of operation and a physical shopfront in North Parramatta — rare for a locksmith — Independent Locksmiths & Security runs a team of named technicians rather than anonymous contractors, and the reviews are specific enough to map each person to what they do best. Michael handles after-hours emergency lockouts with a documented 20-30 minute response window and a calm, no-pressure approach that customers in stressful situations repeatedly call out by name. Ben S is the go-to for office and commercial door lock repairs, taking time to walk clients through the problem and, where possible, preserving existing keys. Chris is praised for precision installation work — custom-fitting locks to non-standard doors, keeping the site clean, and explaining the process as he goes. Stephen Radcliffe covers scheduled residential jobs involving multi-lock changes and key duplication, arriving on time with a fully stocked van. Beyond standard lockouts, the shop floor handles specialist work that national chains decline: handmade keys for 120-year-old locks, transponder car keys cut at a fraction of dealer prices, cabinet keys that hardware stores can't cut, and digital smart lock installations others have refused. The physical store is a genuine differentiator — walk-in customers consistently note knowledgeable counter staff, and the shop holds stock of lock barrels, key cases, and remote fobs that mobile-only operators have to order in.
Best for: emergency lockouts needing a fast response across western Sydney, specialist key cutting for vintage or non-standard locks, walk-in jobs requiring same-day turnaround, and residential or commercial lock upgrades with a named, accountable technician.
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Claim This Profile — Free →Common questions about Independent Locksmiths & Security Pty Ltd
Does Independent Locksmiths & Security do after-hours emergency callouts?+
Yes — multiple reviews confirm after-hours response, with technicians like Michael and Adam arriving within 20-30 minutes for locked-out customers including late evenings and Sunday afternoons. However, after-hours pricing has drawn complaints from a few customers, with one citing $759 for a single lock replacement. Always ask for a full cost estimate — not just the callout fee — before they dispatch, so there are no surprises on the bill.
Can they cut keys for older or unusual locks that hardware stores can't handle?+
This is one of the shop's genuine strengths. Reviews mention handmade keys for a 120-year-old lock, cabinet keys that Bunnings couldn't cut, and transponder car keys cut for a fraction of what Toyota dealers quoted. The physical shopfront stocks a wide range of blanks, which means unusual requests often get handled on the spot rather than requiring a special order.
What areas do they cover for mobile locksmith jobs?+
The shop is based in North Parramatta, and reviews reference mobile jobs across Merrylands, Parramatta, and surrounding western Sydney suburbs. They also mention servicing customers from further afield — including a Melbourne-based safe company that uses them for Sydney-area callouts. For specific suburb coverage, it's worth calling ahead, particularly for after-hours jobs.
Which technicians are likely to attend, and what are they known for?+
Reviews name several regulars: Michael is frequently praised for fast after-hours lockouts; Ben S handles office lock repairs and is noted for preserving existing keys where possible; Chris is called out for precision installation and site cleanliness; Stephen Radcliffe covers scheduled residential jobs with a fully stocked van; and Adam is mentioned for early-morning and emergency callouts. Job allocation will depend on availability, but the team has enough reviews behind them individually to give a reasonable sense of what to expect.
How does their pricing compare to other locksmiths?+
For daytime and in-shop work, customers repeatedly describe pricing as below competitor quotes — sometimes dramatically so, with car key cutting quoted at $16.50 versus a dealer's $500+ estimate, and key case repairs done for $22 when $88 had been quoted. After-hours callouts are the exception: a handful of reviews flag significantly higher costs in that context. Getting a written quote before work begins is the safest approach regardless of when you call.