Graham and Sons Plumbing
Jack, Luke, Brendon, and George each earn repeat mentions by name — rare for a plumbing crew of this size.
Customers booking for emergencies (burst pipes, blocked drains, burst tanks) tend to be the most satisfied, with multiple mentions of same-day or sub-hour response and work explained clearly before starting. That said, eight reviews in this sample raise concerns about pricing transparency: callers were told to expect a fair quote on-site, then received labour estimates of $385–$850 for jobs some reviewers described as taking under 30 minutes — and the call-out fee is charged regardless. This pattern is specific enough to be worth addressing before you book: ask directly for a fixed-price estimate or an hourly rate for your job type, and confirm what the call-out fee covers if they proceed.
Their work
What it's like working with them
Based on a sample of Google reviews (62 total)
“explained everything clearly”
“the price was far cheaper than the other quotes I received”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Graham and Sons Plumbing
Graham and Sons has operated for over a decade and the team that shows up matters — Jack, Luke, Brendon, and George each appear repeatedly across reviews and each earns specific praise. Jack is the one customers call out for tricky jobs: a leaking garden pipe that stumped others, a difficult tap replacement, diagnosing and sourcing parts efficiently. Luke handles urgency well — one customer with a burst tank had a team on-site within three hours after Luke walked them through shutting off the water over the phone. Brendon draws consistent praise from commercial clients, including a business owner who needed drains cleared before opening hours. George gets mentioned for appliance hookups and tap work, with customers noting he's personable and thorough. The crew covers a wide range of residential and light commercial plumbing — blocked drains, pipe relining, hot water systems, tap and cistern replacements, shower installations, and dishwasher connections — and multiple reviewers mention they cleaned up after themselves and explained what they were doing before starting. Where they stand out from smaller sole-trader operators is capacity: they can dispatch same-day for emergencies and have handled jobs like 15 metres of pipe relining that other companies quoted much higher on.
Best for: same-day emergency drain and burst pipe callouts, pipe relining jobs where other quotes have come in high, and businesses needing plumbing sorted outside standard hours.
Location
Often needed together
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Claim This Profile — Free →Common questions about Graham and Sons Plumbing
Does Graham and Sons Plumbing do same-day emergency callouts?+
Yes — same-day and rapid response is one of the most consistently mentioned strengths across reviews. Multiple customers report technicians arriving within 30 minutes to a few hours of calling, including for burst pipes and blocked drains at commercial premises before business opening hours. Luke in particular is mentioned for coordinating emergency responses quickly. It's worth calling directly rather than booking online if you need someone urgently.
What do customers say about Graham and Sons' pricing?+
Pricing feedback is mixed and worth understanding before you book. Many customers describe competitive quotes — especially for larger jobs like pipe relining — and several mention being notified of costs before work began. However, eight reviews in our sample describe receiving high on-site quotes after being told pricing would be confirmed on arrival, with labour estimates ranging from $385 to $850 for short jobs. There is also a call-out fee (noted as $39–$89 in reviews) charged regardless of whether you proceed. Ask for a fixed price or hourly rate for your specific job type when you call.
Which technicians are likely to be sent, and what are they known for?+
Reviews name Jack, Luke, Brendon, and George most frequently. Jack is praised for tackling difficult jobs — tricky leaks, hard-to-diagnose problems — and for being thorough even when work takes longer than expected. Luke is mentioned for emergency coordination and hot water system jobs. Brendon draws strong feedback from commercial customers and for drain work. George is noted for appliance connections and tap replacements, with customers describing him as easy to communicate with.
Do they handle commercial plumbing or just residential?+
Both — reviews include work at a barber shop, an office, and other business premises, not only homes. Brendon is specifically mentioned by commercial clients, including one who needed blocked drains cleared before a business opened for the day. If you're a commercial client with timing constraints, reviewers suggest mentioning this when booking so they can schedule accordingly.
What types of plumbing jobs does Graham and Sons typically handle?+
The review sample covers a wide range: blocked drains, pipe relining (including a 15-metre job), burst pipes, hot water system diagnosis and replacement, tap and cistern replacements, shower installations, outdoor tap repairs, and dishwasher connections. They appear equally comfortable with one-off repairs and more involved installations. Jobs requiring pipe relining or hot water system replacement are where reviewers most frequently mention the price being competitive compared to other quotes received.