PHW Services
Shane told a customer's elderly parents they didn't need a new hot water unit — then fixed the actual problem instead.
The sample carries a 5-star average across all 50 reviews, and the trajectory is stable, with no drift toward lower scores in more recent feedback. Technician names that come up repeatedly — Shane, Henry, Ben, George — suggest a consistent core crew rather than a revolving door of contractors, which matters for accountability on warranty callbacks. One practical note: PHW's pricing is mentioned favourably in multiple reviews, but several customers explicitly say they gathered competing quotes first; doing the same is still worth the time on larger jobs like solar hot water replacements, since 'competitive' is relative to the specific system and complexity involved.
Their work
What it's like working with them
Based on a sample of Google reviews (169 total)
“brand new hot water service installed before 11am that day”
“His honesty, integrity and the extra mile he went to help them”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PHW Services
PHW Services has been installing and repairing hot water systems across the Parramatta region for over 26 years, and that longevity shows in the depth of their team — reviewers name at least a dozen individual technicians, each with a distinct track record. Shane is the standout name for hot water system replacements: multiple customers credit him with honest diagnoses (he told one family their elderly parents didn't need a new unit when they actually did), meticulous workmanship, and creative problem-solving on the day. Henry and Ben are consistently praised for repairs and diagnostics, with Ben specifically noted for his expertise on instant hot water systems and his habit of walking customers through exactly what went wrong. The office side — names like George, Tiffany, and Mary appear repeatedly — is unusually responsive: multiple reviews describe a contact form submitted the night before leading to a 7am callback and a same-day install. Beyond hot water, PHW also handles split-system air conditioning installs, multi-inverter servicing, smoke alarms, light switches, and solar hot water, making them a broader home services outfit than their specialist name implies. They're best matched to homeowners who want a fast, no-surprise replacement rather than a lengthy quoting process — competitive pricing, no deposit required, and payment on completion are patterns that come up often.
Best for: urgent same-day hot water system replacement when you can't wait, homeowners wanting a transparent quote without a mandatory site inspection, repeat maintenance on solar or instantaneous hot water systems, and anyone who values being able to reach a knowledgeable person on the phone rather than just leaving a voicemail.
Location
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Claim This Profile — Free →Common questions about PHW Services
How quickly can PHW Services respond to a hot water emergency?+
Based on the reviews we analysed, same-day response is common — multiple customers describe calling in the morning and having a new system installed and running before noon. In one case, a contact form submitted at 9:30pm prompted a callback at 7am and a confirmed same-day install. Response times will depend on job volume, but emergency turnaround is clearly a core part of how they operate, not just a marketing claim.
Do customers find PHW Services' pricing fair?+
Pricing is mentioned positively in a notable number of reviews, with several customers saying PHW came in cheaper than competitors — one reviewer noted PHW undercut a direct Rheem quote by $150, and another cited a $1,200 price for a 50-litre tank replacement where other companies quoted double. The business requires no deposit upfront, with payment taken on completion. As always, gathering a couple of comparison quotes for larger jobs like solar or multi-panel systems is still worthwhile.
Are there specific technicians customers recommend at PHW Services?+
Yes — the reviews we looked at name over a dozen individual technicians, which is unusually specific. Shane is mentioned most often and is praised for honest assessments, tidy work, and creative on-the-day problem solving. Henry and Ben are frequently mentioned for repairs and diagnostics, with Ben highlighted for his knowledge of instant hot water systems. On the office side, George is named multiple times for fast follow-up and clear communication.
Does PHW Services handle anything beyond hot water systems?+
Yes, though hot water is clearly their primary focus. Reviews also mention split-system air conditioning installation, multi-inverter air conditioning servicing, smoke alarm replacement, light switch replacement, and solar hot water system installation including panel replacement. Their Google listing categorises them as a plumber, but the scope of work in reviews suggests a broader home services offering — worth confirming directly which trades are covered for your specific job.
What areas does PHW Services cover?+
PHW Services is based in North Parramatta, NSW, and reviews come from customers across the broader Parramatta area and surrounding suburbs. Reviews mention jobs in Parramatta and references to 'the hills' suggest some reach into the Hills District. For jobs outside the immediate Parramatta area, it's worth checking with the office directly — the business appears set up for metropolitan Sydney rather than regional coverage.