Empire Roofing Repairs and Restoration
Ali and Nassa's team routinely completes extra work — tiles, driveway washing, downpipes — without charging for it.
Ali's on-site workmanship earns its own praise separately, with several reviewers noting he completed work beyond the quoted scope without charging extra. The sample shows a slight rating dip in more recent reviews (one 1-star complaint about a no-show and one about being redirected for a scope mismatch), which is worth keeping in mind — if you're planning something outside their core restoration and repair focus, confirm scope clearly before booking. For concrete or terracotta tile restoration, leak repair, valley replacement, or a pre-solar roof repaint in Western Sydney, this team is worth the call — just book early, as multiple reviewers note they're in high demand.
Their work
What it's like working with them
Based on a sample of Google reviews (193 total)
“took our 40+ year old concrete tiled roof and made it look brand new again”
“left everything clean and tidy afterward”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Empire Roofing Repairs and Restoration
Nassa (also referred to as Nasser) runs Empire Roofing day-to-day and is the face of every job — customers consistently single him out for frank, pressure-free advice, transparent quoting, and genuinely fast responses to calls and texts, which stands out in a trade where slow communication is the norm. Ali is the hands-on technical lead on-site, praised specifically for meticulous workmanship and going beyond scope — one customer noted Ali pressure-washed their entire driveway unprompted, and another highlighted his ability to make a 40-year-old concrete tile roof look new. Joe, Nassa's son, handles customer liaison on-site and is described as focused on keeping clients informed throughout the job. The business specialises in concrete and terracotta tile roof restoration — pressure washing, repointing, valley replacement, and repainting — but also handles corrugated metal and Colorbond re-roofing, skylight replacement, polycarbonate roof replacement, flashing and fascia work, gutter replacement, and leak diagnosis using drone inspection. That drone capability is notable: one homeowner compared quotes and found Empire's drone-assessed scope was both more accurate and significantly cheaper than a competitor who inspected by eye alone. They back restoration and repaint work with a 10-year warranty and have completed jobs ahead of schedule in poor weather, including a Sunday visit to meet a rain-delayed deadline.
Best for: full concrete or terracotta tile roof restoration before solar installation, leak diagnosis and valley replacement on older Sydney homes, and homeowners who want a team that communicates clearly and cleans up after themselves.
Location
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Claim This Profile — Free →Common questions about Empire Roofing Repairs and Restoration
What types of roofs does Empire Roofing work on?+
Reviews mention concrete tiles, terracotta tiles, corrugated metal, Colorbond, aluminium, and polycarbonate roofing — so they cover most common residential roof types in Sydney. Restoration work on concrete and terracotta tiles appears to be their most frequent job, with repointing, pressure washing, and repainting regularly mentioned together. They also handle flat white roofs (one customer had a laundry roof replaced) and have done gutter and fascia replacement alongside full roof restoration packages. If you have an unusual material or structure, it's worth describing it when you first contact Nassa.
How does Empire Roofing handle quoting — do they come out in person?+
Yes, Nassa comes out to inspect before quoting, and notably uses a drone to assess the roof — one customer specifically mentioned this let them see the full roof condition themselves and resulted in a significantly lower and more accurate quote than a competitor who inspected by eye. Customers describe the quote process as transparent, with Nassa explaining what needs doing, why, and at what cost without pushing the most expensive option. Several reviews mention he also sends photos to support his recommendations, which is useful if you're not comfortable going on the roof yourself.
What do customers say about Empire Roofing's pricing?+
Pricing feedback across the reviews we analysed is consistently positive, with multiple customers describing it as fair, reasonable, or competitive for the quality delivered. One customer noted Nassa's initial quote was higher than others but he discounted when the job came in without surprises and sourced quality used materials to bring costs down further. Another customer had a small flat roof job accommodated within budget and within the month. Nassa also reportedly lets customers know when work isn't needed, rather than creating unnecessary scope — a detail that builds confidence in the pricing honesty.
Does Empire Roofing clean up after the job?+
Yes — cleanup is consistently mentioned in reviews as a strength. Customers note the team removes waste, leaves the site clean, and in at least one case Ali pressure-washed the driveway at no extra charge after completing the roof work. One reviewer contrasted this favourably with a previous contractor who left buckets and mess behind. If you're having a large restoration done with debris coming off the roof, it's still worth confirming the cleanup scope when booking.
How far in advance do I need to book Empire Roofing?+
Reviews don't give a precise lead time, but multiple customers mention Nassa and Ali are in high demand — particularly during periods of storm damage across Sydney. One reviewer noted they're 'hard to get a hold of because they're so good at what they do.' In most cases reviewed, jobs were booked within a few days to a few weeks of initial contact, but after storms or bad weather that window likely blows out. If your job is time-sensitive (e.g., ahead of solar installation or the wet season), contact Nassa early and be upfront about your deadline.