The Tree Cutting Company
Bruce is the arborist multiple customers chose after getting seven or eight quotes — and then called back years later.
From the 50 reviews we analysed, Bruce is consistently praised not just for execution but for genuinely listening during the quote phase, something several customers contrasted with other arborists they'd tried. The office side — Elise or Hayley depending on the job — gets specific praise for making insurance, scheduling, and quote coordination easy, which matters most when you're dealing with a fallen tree or a neighbour dispute. If you're comparing multiple quotes for a large or complex removal, reviewers suggest Bruce's approach to problem-solving is worth the conversation even if you've already heard from several other operators.
Their work
What it's like working with them
Based on a sample of Google reviews (194 total)
“left the site very tidy and clean”
“Elise who was very efficient and pleasant to deal with”
“the price was very reasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 tree servicess in Parramatta
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Tree Cutting Company
Bruce runs the on-the-ground operation personally, handling everything from quoting to the cut itself, while Elise (also referenced as Elyse or Hayley in some reviews) manages scheduling, communications, and paperwork from the office — reviewers single both of them out as reasons the whole process feels smooth. The crew handles genuinely complex removals that other arborists decline or can't solve: crane-assisted extractions of 50m dead gums, large trees over pools, trees adjacent to foundations, and jobs requiring lateral thinking around power lines. Beyond removal, the team does stump grinding, palm tree removal, structural pruning, hedge shaping, and replanting — making them a full-service tree care provider rather than just a felling crew. What sets Bruce apart, according to multiple customers who gathered several quotes, is his willingness to think through unusual solutions to difficult access problems — one reviewer noted he was the only arborist out of eight who suggested a workable approach for a massive dead blue gum. The crew's cleanup standard comes up in almost every review: waste removed, firewood neatly stacked on request, and surrounding plants protected during the job. After more than 17 years operating, this is a business where repeat customers are the norm — multiple reviewers mention using them across a span of years or a decade.
Best for: large or complex tree removals requiring a crane, residential properties with difficult access or trees near structures, homeowners wanting full-service work from pruning through to stump grinding, and urgent jobs needing a fast response.
Location
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Claim This Profile — Free →Common questions about The Tree Cutting Company
Does The Tree Cutting Company handle emergency or same-day tree jobs?+
Yes — several reviews describe urgent situations where Bruce and the team responded within 24 hours or even the same day. One customer had a fallen tree dealt with the morning after contacting them, and another describes a cat rescue job where crew arrived ahead of the estimated time while on the way to another job. For genuinely urgent situations, Elise in the office is noted as responsive and quick to find a solution. It's worth calling directly rather than only using online enquiry forms if timing is critical.
Can they handle very large trees or jobs requiring a crane?+
Crane-assisted removals are something Bruce and the team have done repeatedly, based on multiple reviews mentioning it. Jobs described include a 50-metre dead gum removed using a crane on an adjacent vacant block, a large bougainvillea lowered over a house into a pool area, and eucalypts requiring aerial rigging. One reviewer noted Bruce was the only arborist among eight who proposed a workable approach for their large dead blue gum. If your job involves tight access, proximity to structures, or very large specimens, it's worth mentioning that in your initial enquiry.
What do customers say about pricing?+
Pricing comes up positively in the large majority of the 50 reviews we analysed, with words like 'reasonable,' 'competitive,' and 'very fair' used frequently. Several customers mention getting multiple quotes and finding The Tree Cutting Company's pricing competitive. Reviewers also note that Bruce sometimes does small extra work — trimming a nearby branch, stacking firewood, planting replacement trees — at no additional charge. Quotes are described as quick, clearly documented, and followed through accurately on the day.
Who will I deal with when I contact The Tree Cutting Company?+
Enquiries and scheduling are handled by Elise (also referenced as Elyse or Hayley across different reviews), who receives consistent praise for being organised, friendly, and thorough — including helping with insurance documentation and managing situations involving multiple parties like neighbours. Bruce handles quoting in person and leads the crew on the day. Reviewers frequently mention that Bruce takes time to listen carefully during the quote, including flagging additional tree health issues they hadn't noticed. The team working alongside Bruce is described as professional, safety-conscious, and courteous on-site.
Does The Tree Cutting Company clean up after the job?+
Cleanup is one of the most consistently mentioned positives across the reviews — the phrase 'left the place clean and tidy' or close variants appears in the large majority of the 50 reviews we analysed. This includes removing all green waste, chipping, and hauling debris away. On request, the crew will also stack usable firewood neatly. Several reviewers specifically noted that surrounding garden beds and plants were protected during the work, and that the yard was left in better condition than before the crew arrived.