Thorntek Electrical & Level 2 ASP
Craig's Level 2 ASP licence means Thorntek can replace your mains connection from the street — work most electricians can't legally touch.
Homeowners who need a three-phase upgrade, a mains switchboard replacement ahead of solar or battery installs, or an underground or overhead service relayed from the pole should specifically look for this credential, and Thorntek holds it. The practical signals from these reviews are consistent: multiple customers mention punctuality as a given rather than a pleasant surprise, post-job cleanup comes up repeatedly without being prompted, and Craig is named across a range of job types — from fault-finding on previous installers' work to EV charger commissioning — suggesting he's hands-on rather than just the person who answers the phone. When contacting them, it's worth confirming whether they service your specific suburb (reviews span Penrith, Blaxland, and surrounding areas) and whether your solar or battery installer has worked with them before, as several reviews mention smooth co-ordination between the two parties.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“replaced the overhead power supply from the street”
“my go to for all electrical works for over 5+ years now”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Thorntek Electrical & Level 2 ASP
Craig leads Thorntek Electrical, a Level 2 Accredited Service Provider — a credential that goes beyond standard electrical licensing and allows the team to carry out work on the mains power connection between the street and your home, which most electricians legally cannot touch. This matters in practice: reviews describe jobs like replacing overhead and underground power supplies from the pole, upgrading single-phase connections to three-phase, relocating connection points to meet current code, and installing additional meters — all work that requires Level 2 ASP status and would otherwise require a separate contractor. The crew handles the full chain from the street to the switchboard to the internal circuits, which customers preparing for solar and battery storage have found particularly useful since Thorntek can co-ordinate directly with solar installers and handle every electrical prerequisite in one engagement. Craig is the consistent point of contact across quoting, communication, and site attendance, and multiple customers specifically note his responsiveness and the way he flags issues — like problems with an energy provider's metering installation — rather than staying quiet about them. The team's working style draws repeated mentions for arriving on time, working at pace without cutting corners, and leaving sites clean; one customer who'd been waiting on slow tradespeople specifically called this out. EV charger installation, including Evnex home units, also appears in recent reviews, placing them among the electricians in the Penrith region already equipped for that work.
Best for: homeowners needing Level 2 mains or three-phase upgrades before solar or battery installations, switchboard replacements requiring minimal downtime, EV charger installation, and complex electrical jobs in the Penrith and western Sydney region where a single contractor needs to handle work from the street all the way through to internal circuits.
Location
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Claim This Profile — Free →Common questions about Thorntek Electrical & Level 2 ASP
What makes Thorntek different from a standard electrician?+
Thorntek holds a Level 2 Accredited Service Provider (ASP) licence, which authorises them to work on the electrical infrastructure between the street and your home — including overhead and underground power supplies, pole connections, and mains upgrades. A standard licensed electrician cannot legally perform this work and would need to subcontract it to a Level 2 provider. This means Thorntek can manage the entire job from the street to the switchboard to internal circuits in a single engagement, which several customers found particularly valuable when preparing for solar and battery installations. If your job involves anything from the meter box outward toward the street, confirming Level 2 ASP status is essential — and Thorntek has it.
Does Thorntek handle solar preparation and three-phase upgrades?+
Yes — several reviews describe exactly this type of work. Customers mention fuse box upgrades, three-phase connection upgrades, and connection point relocations to bring properties up to current code, all carried out in preparation for solar and battery storage installations. One reviewer specifically noted that Thorntek's team liaised directly with their solar installers on-site, making the handover seamless. If you're planning a solar or battery install and need the electrical infrastructure upgraded first, Thorntek can handle both the Level 2 mains work and the internal switchboard side.
What areas does Thorntek service?+
Thorntek is based in Penrith, NSW, and reviews reference completed jobs in Penrith, Blaxland, and surrounding areas in the greater western Sydney region. The reviews don't give a precise service radius, so if you're outside the immediate Penrith area it's worth confirming your suburb when you make contact. Given their team size — multiple crews attending jobs simultaneously according to some reviews — they appear able to take on work across a reasonable catchment.
How quickly does Thorntek typically respond and turn up?+
Punctuality is one of the most consistently mentioned qualities across the reviews we analysed — customers describe the team arriving on time without qualification, and one reviewer specifically mentioned prompt help during a power outage. Reviews don't mention specific booking lead times or a formal emergency callout service, so if your situation is urgent it's best to call directly and ask rather than rely on online booking. Craig is typically the first point of contact and multiple reviewers note his responsiveness to initial enquiries.
Does Thorntek install EV chargers at home?+
Yes — a recent review describes Thorntek installing an Evnex home EV charger, with the customer specifically praising the quality of the installation and the charger's app-based cost monitoring. As a licensed electrician with Level 2 ASP credentials, Craig's team is well-placed to assess whether your home's existing power supply and switchboard can support an EV charger or whether an upgrade is needed first. Reviews don't mention other charger brands by name, so if you have a specific unit in mind, confirm compatibility when you enquire.