Platinum Glass
Jason regularly replaces broken glass within hours of first contact — including weekends, holidays, and Christmas Eve.
Customers repeatedly describe him arriving within 15 minutes to two hours of first contact for urgent jobs, which is unusually fast for a sole operator. The pricing feedback is also notably specific: multiple reviewers mention his quote came in lower than a competitor they'd already approached, and nobody flags a surprise invoice. For a homeowner deciding whether to call, the practical question to ask Jason upfront is whether your job falls within his current availability and travel range, since sole traders with this level of demand can fill up fast.
Their work
What it's like working with them
Based on a sample of Google reviews (110 total)
“price was very reasonable”
“The job was difficult with very limited access. No complaints”
“Took away the glass and left the area clean”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Platinum Glass
Jason runs Platinum Glass as a sole operator, handling everything from urgent broken window replacements to custom screen doors, security screens, sliding door glass, fly screens, mirrors, and pet doors — a broader scope than most single-trade glaziers take on. What stands out across reviews is how often Jason turns around same-day or next-day jobs without making customers feel like it's a favour: he sends an SMS when he's en route, quotes without pressure, and regularly completes installs in under 30 minutes. He's also comfortable with awkward situations — an older home that complicates a straightforward fix, a commercial sliding door with almost no access, a bathroom window that needed replacing hours before a real estate photo shoot — and customers consistently note he adapts rather than walks away. Jason covers at least as far as the Hawkesbury region beyond his Cranebrook base, and he's fielded emergency calls on weekends, public holidays, and even Christmas Eve. Residential homeowners dealing with urgent breakages are the clear sweet spot, but the mirror and splashback installs mentioned in salon-owner reviews show he's equally capable on small commercial fit-outs that need precision and clean finishes.
Best for: urgent same-day or weekend broken window and sliding door glass replacements, homeowners in the Penrith and Hawkesbury areas needing a reliable sole operator, and small commercial or salon fit-outs requiring mirror or splashback installation.
Location
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Claim This Profile — Free →Common questions about Platinum Glass
Does Platinum Glass handle genuine emergencies — same day or after hours?+
Yes, and it's one of the most consistent things customers mention. Reviewers describe Jason arriving within 15 minutes on a Saturday after a bird broke a bedroom window, replacing glass on Christmas Eve within 30 minutes of contact, and turning around a bathroom window replacement the same afternoon as a real estate photo shoot. He also covers weekends and the Easter break based on specific reviews. It's worth calling or messaging directly to confirm current availability, as demand on a sole operator can vary.
What areas does Platinum Glass cover beyond Cranebrook?+
Reviews confirm he services at least the broader Penrith area and the Hawkesbury region — one customer specifically noted he 'didn't mind coming to the Hawkesbury.' His Google listing is based in Cranebrook, which sits between those two areas. For jobs further afield, it's worth asking him directly when you request a quote, as coverage for a sole trader can depend on scheduling.
What do customers say about Jason's pricing?+
Pricing feedback across the 50 reviews we looked at is consistently positive — words like 'affordable,' 'reasonable,' and 'better than expected' appear repeatedly. Several customers specifically mention that Jason's quote came in lower than a competitor they'd already contacted. No reviews flag a pricing surprise or invoice dispute, which is notable for emergency-style work where inflated rates are common.
Does Platinum Glass only do residential work, or does he take on commercial jobs too?+
Both. The majority of reviews are from homeowners dealing with broken windows, sliding doors, and screen doors, but there are also reviews from a salon owner who had mirrors and mirrored splashbacks installed across multiple visits, and a business owner who had a commercial sliding door replaced in a tight-access space. If your job is commercial, the evidence suggests Jason can handle it, but it's worth describing the specifics when you enquire.
Can Jason supply and fit custom or non-standard glass, or only standard replacements?+
Reviews mention custom-ordered windows, thicker replacement glass (4mm replacing older 2.5–3mm panes), and a complex job in an older home where the existing window frame caused unexpected complications — Jason completed it regardless. One customer notes he custom ordered a window that wasn't a stock size. If your job involves non-standard sizing or an unusual frame situation, it's worth describing it upfront so he can confirm lead times before you commit.