National Locksmiths
Brook named by customers for explaining every step of the job — and keeping the price fair.
Two of the five sample reviews raise the same issue: scheduled jobs that didn't happen, with little or no heads-up from the business. That's enough to be worth noting, not as a universal verdict, but as something worth confirming before you block out time at home or work. On the service side, customers who did get a technician out mention fair pricing and clear communication, with Brook specifically named as someone who explains his work rather than just billing and leaving. When shortlisting, it's worth asking upfront about their current availability and whether they can confirm a firm arrival window — that one step may save you the frustration a couple of reviewers experienced.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“The woman on the phone was also very friendly and helpful”
What they help with
Based on what their customers hired them for
How they stack up
Context from 173 locksmiths in Penrith
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About National Locksmiths
With roughly two decades of operating in and around Penrith, National Locksmiths covers both residential and commercial locksmith work — reviews mention office lockouts and door lock repairs as specific jobs they've handled. Technician Brook is called out by name for working methodically through problems, explaining what he's doing at each step, and pricing his work competitively against other local locksmiths. The office side of the operation gets consistent praise too, with Amanda and other phone staff noted for being approachable and organised when booking jobs. The team appears comfortable handling on-the-spot lockouts as well as more involved jobs like door hardware fixes, though a safe installation job did surface in one review as a service they take on. As a GST-registered company rather than a sole trader, they have some operational structure behind them — multiple technicians have appeared across different jobs — which suits commercial clients needing after-hours or multi-site access solutions as well as homeowners locked out in a pinch.
Best for: emergency residential or office lockouts in Penrith, door lock repairs requiring clear explanations of the fix, and customers who want an established local company rather than a sole trader.
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Claim This Profile — Free →Common questions about National Locksmiths
Does National Locksmiths handle commercial jobs as well as residential lockouts?+
Yes — reviews specifically mention office lockouts alongside home lock repairs, and one customer references a safe installation as a job they were booked in for. The business operates as a company with multiple technicians rather than a solo operator, which tends to suit commercial clients needing flexible scheduling. If you have a specific commercial requirement like an access control system or master key setup, it's worth calling to confirm they have the right equipment before booking.
What do customers say about pricing at National Locksmiths?+
Pricing feedback in the reviews we analysed is positive — one customer specifically compared them favourably to other local locksmiths and described the service as 'very affordable.' Another repeat customer has used them three times, which suggests they haven't had sticker shock on return visits. That said, we only had 5 reviews to work with, so asking for a quote or call-out fee estimate upfront is the safest approach before committing.
Is there a specific technician at National Locksmiths who customers recommend?+
Brook is called out by name in one review as a standout — praised for working through a door lock problem methodically, explaining the issue clearly, and keeping the job affordable. The review specifically recommends him for anyone needing locksmith work in the Penrith area. Office staff member Amanda is also mentioned by name as helpful during the initial booking call, so the front-of-house experience seems well-regarded too.
How reliable is National Locksmiths with keeping scheduled appointments?+
This is the one area where the reviews we saw raise a flag. Two separate customers in our sample of 5 reported that scheduled appointments weren't kept — one received a late cancellation call, and the other wasn't notified at all and had to chase the business themselves. Both had taken time off work for the booking. The overall Google rating of 4.4 across 28 reviews suggests this isn't universal, but it's worth asking them to confirm a firm arrival window and a contact number for day-of communication when you book.
What areas around Penrith does National Locksmiths service?+
The business is based in Penrith, NSW, and one review specifically recommends them for 'anyone needing reliable locksmith services in Penrith.' With roughly 20 years operating in the area, they're likely familiar with surrounding suburbs in Western Sydney, but reviews don't specify exact coverage boundaries. Call ahead to confirm whether they service your specific suburb, especially if you're outside the Penrith LGA.