Hawkesbury pools
Margaret and Greg's in-house team means the people who quote your pool are the same ones who build it.
Margaret handles the client-facing side — quotes, approvals, council requirements, ongoing communication — while Greg and Pete lead the physical build; both roles are praised specifically, not generically. The business is GST registered, operating as a company, and has been active for roughly seven years. There is one negative review in the sample, involving a lost deposit and an unbuilt pool — this is an isolated incident not echoed by any other reviewer, and given the volume of satisfied customers it sits well within the normal distribution of any trade business; that said, it's worth asking upfront about deposit terms, refund conditions, and what happens if the project can't proceed before signing anything.
Their work
What it's like working with them
Based on a sample of Google reviews (36 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Hawkesbury pools
Margaret and Greg run this family-owned pool building company out of Kurrajong, and the division of labour between them comes through clearly across dozens of reviews: Margaret leads client communication, site assessments, design guidance, and council/certification knowledge — customers consistently describe her as the person who kept them informed and confident at every stage. Greg and team member Pete handle the physical build, excavation, and on-site execution, with reviewers specifically calling out Greg's perfectionism and Pete's technical skill and advice during construction. What makes them genuinely different from larger franchised operators is that they use their own in-house team for the core work — excavation, installation, concreting — rather than handing the job off to multiple unknown subcontractors, which reviewers cite as a key reason for choosing them over competitors. They handle sloping and difficult sites, shale ground conditions, and tight council approval processes without the excessive variation charges that come up in comparisons to other builders. Their network of trusted local trades for tiling, fencing, electrical, and landscaping means homeowners get a coordinated end-to-end build rather than managing separate contractors themselves. With just over seven years of operation and 36 Google reviews, this is a smaller operator — but recent reviews have trended higher than earlier ones, and the pattern of repeat recommendations from friends and family points to word-of-mouth being their main growth channel.
Best for: new in-ground pool builds on challenging or sloping residential blocks, homeowners who want a single point of contact managing all trades, and buyers who've had frustrating experiences with larger franchise pool companies.
Location
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Claim This Profile — Free →Common questions about Hawkesbury pools
Does Hawkesbury Pools use subcontractors or their own team?+
This comes up repeatedly in reviews as a genuine point of difference. The core work — excavation, pool installation, and concreting — is handled by Greg, Pete, and their own in-house crew rather than passed to unfamiliar subcontractors. For specialist trades like tiling, fencing, electrical, and landscaping, they bring in a consistent network of local businesses they've worked with before. Multiple reviewers switched from larger franchise companies specifically because of this approach.
How does Hawkesbury Pools handle difficult sites like sloping blocks or shale ground?+
Several reviewers mention sloping sites and shale ground conditions specifically. Margaret assesses the site during the initial visit and works through what's feasible within council constraints. One customer in a shale-heavy area noted that other builders had quoted excessive variation charges for hard digging, but Hawkesbury Pools committed to being 'fair and reasonable' — and delivered on that. It's worth raising any known site challenges upfront during your first meeting.
What areas does Hawkesbury Pools service?+
They're based in Kurrajong in the Hawkesbury region of NSW. Reviewer locations mentioned in the sample include Sackville North, suggesting they cover at least the broader Hawkesbury Valley area. If you're on the outer edges of this region, confirm coverage directly with Margaret when you make your initial enquiry — reviews don't give a clear picture of their outer service boundary.
What can I expect from Margaret during the build process?+
Margaret handles the client-facing side of every project: initial site visit, design guidance, council approval processes, certification questions, and day-to-day communication throughout the build. Customers consistently describe her as fast to respond and highly knowledgeable — one reviewer noted she could answer questions about certification, legal height and measurement restrictions, and council protocols without hesitation. She also coordinates the trade schedule so homeowners aren't managing multiple contractors themselves.
How long does a pool build typically take with Hawkesbury Pools?+
Several reviewers specifically comment on speed — phrases like 'blown away with how fast the job was completed' and meeting self-imposed timelines come up in multiple reviews. One customer noted Margaret met a specific deadline they'd set. While actual timeframes vary depending on site conditions, approvals, and design complexity, the pattern across reviews suggests they manage the construction schedule actively rather than letting jobs drift. Ask Margaret for a realistic timeline estimate during your quote, and ask how they handle delays if trades are held up.