Local Pools & Spas
Owner Justin Magro is on-site at every key stage — and reviewers say the support doesn't stop at handover.
The office-to-site handoff is unusually seamless: Renee handles scheduling and customer queries during the build, Tony and Grant run low-pressure consultations, and Justin takes over for installation and handover walkthroughs — with multiple reviewers noting he returned for repeat walkthroughs when questions came up. The aftercare track record is especially worth noting before you sign: reviewers describe getting help with maintenance questions 10 months post-handover, a heater installation completed on a Sunday two years after build, and the team responding urgently when a disabled child needed warm water restored. When considering a quote, ask to visit their Smeaton Grange display centre to see actual pool sizes and colours in person — several reviewers said this step removed guesswork that photos couldn't resolve.
Their work
What it's like working with them
Based on a sample of Google reviews (194 total)
“the quote that was given was very accurate- no surprise charges”
“Renee patiently answered all our questions”
“still been easily contactable and answered any questions we have had arise”
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Local Pools & Spas
Justin and Renee Magro run this fibreglass pool installation business as a hands-on, owner-led operation — Justin leads every on-site build personally while Renee manages customer communication and project coordination from the office. Their sales team (Tony, Grant, and Mick) is consistently praised for avoiding high-pressure tactics and instead walking customers through Compass pool options with transparent, fixed-price quoting that reviewers say held firm with no surprise charges. A standout speciality is their in-floor self-cleaning system, which multiple customers initially hesitated on before becoming its strongest advocates — calling it a game-changer for low-maintenance pool ownership. What sets the team apart operationally is their willingness to take on difficult sites: they've drilled through 12 days of solid rock shelf and successfully craned a pool shell 72 metres into position on a constrained block that competitors walked away from. Post-handover support is unusually active — customers mention Justin returning for additional walkthroughs, Renee organising heater installs on Sundays two years after completion, and the team answering maintenance questions well beyond the project close. They're particularly well suited to first-time pool owners who want to be guided through every stage, and to homeowners with challenging site access that has defeated other builders.
Best for: first-time pool owners wanting hands-on guidance throughout the entire build, homeowners with difficult or restricted-access blocks that other builders have declined, customers prioritising low-maintenance self-cleaning pool systems, and anyone who wants an owner-led team with documented long-term aftercare.
Location
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Claim This Profile — Free →Common questions about Local Pools & Spas
What pool brands and types does Local Pools & Spas install?+
Local Pools & Spas specialises in fibreglass pool installation and is associated with the Compass pool range, which their sales team presents at a display centre in Smeaton Grange. Reviewers mention models including the X-Trainer (7.15m x 3m), the Vogue (9.4m), and the Relax 5m, among others. The display centre visit is specifically recommended by multiple customers for helping visualise real-world sizes and colour options before committing. They do not appear to offer concrete pool construction based on available review data — confirm this directly if you're considering alternatives.
Can Local Pools & Spas handle difficult or restricted-access blocks?+
Yes — this is one of the areas where the team has a documented track record that sets them apart from competitors. Reviews describe them successfully drilling through a large rock shelf over 12 days, removing 120+ tonnes of soil through a 3.5-metre side access, and positioning a pool shell using a 130-tonne crane lifted 72 metres. At least one reviewer noted that multiple other pool builders walked away from their block without even quoting — Local Pools took on the job. If your site has tight access, a rock shelf, or unusual terrain, it's worth describing this upfront when you contact them.
What do customers say about the in-floor cleaning system Local Pools recommends?+
Multiple reviewers mention being initially uncertain about the added cost of the in-floor cleaning system, but then becoming strong advocates after installation. Common feedback is that it eliminates the need to manually vacuum the pool and keeps it consistently clean with minimal effort. One reviewer called it 'not cheap but definitely worth the money' after 10 months of use, and another noted their pool had remained spotless for two years without manual cleaning. If you're on a tight budget, ask the sales team to walk through the long-term maintenance cost difference — several customers say that conversation was what convinced them.
How does Local Pools & Spas manage communication and project updates during a build?+
The office team — primarily Renee, along with Maddi, Sarah, and Noelle in various reviews — handles day-to-day communication throughout the build, keeping customers updated at each stage. Justin Magro, the owner, is consistently described as being physically present at key installation milestones rather than delegating entirely. Reviewers note the team accommodated last-minute tile changes, answered repeated questions without frustration, and kept them informed at every step. The overall picture across 50 reviews is of a business that prioritises proactive communication rather than leaving customers to chase updates.
Does Local Pools & Spas provide support after the pool is handed over?+
Post-handover support is one of the most frequently praised aspects of the business in the reviews we reviewed. Customers describe getting responses to maintenance questions 10 months after completion, Justin returning for additional walkthroughs when owners needed refreshers, and Renee organising a pool heater installation on a Sunday two years post-build. One reviewer also noted the team sent videos and detailed guidance to help troubleshoot a drain suction issue remotely. If ongoing access to knowledgeable support matters to you — particularly as a first-time pool owner — this pattern across multiple reviewers is worth factoring into your decision.