Outback Pools
Daniel's team coordinates excavation, tiling, and fencing under one roof — customers who research thoroughly before committing tend to be glad they did.
The team's longevity is worth noting: multiple reviewers mention 20-plus years of operation and reference neighbours who used them previously, which gives some confidence that this isn't a fly-by-night operator. That said, the review trajectory shows a real split — earlier reviews skew strongly positive while more recent ones include several 1-star complaints citing poor communication, unfinished work, and difficulty getting issues resolved post-build. The inconsistency is genuine and worth factoring in. Before signing a contract, ask Daniel specifically about the current build schedule, expected completion timeline, and what the handover process looks like — the complaints that surface tend to cluster around project delays and after-sales responsiveness rather than craftsmanship itself.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
“Daniel was very knowledgeable and always available with our many questions”
“they always ensure they provide the most cost effective solution”
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Outback Pools
Daniel leads Outback Pools as the primary point of contact for concrete pool builds, handling everything from initial design through council approvals to completion — customers who spent up to a year researching call out his deep product knowledge and availability during the planning phase as the deciding factor. Joel works alongside Daniel on project coordination, keeping communication clear and schedules on track during active builds. On the tools, Mick handles excavation with a level of precision customers describe as meticulous, while Nick specialises in tiling and is praised for flawless finish work. Beyond new builds, the team also handles pool equipment upgrades, chemical balancing, and filter replacements, making them useful for existing pool owners who need ongoing maintenance or a knowledgeable second opinion. Scott and Kelly are mentioned specifically for their product knowledge in the store-side of the business, helping first-time pool owners understand maintenance without overselling. Outback Pools tends to suit homeowners who want a single operator to coordinate all trades — fencing, tiling, excavation — rather than managing multiple contractors themselves.
Best for: homeowners planning a new concrete inground pool who want a single operator to coordinate all trades, existing pool owners needing equipment upgrades or maintenance guidance, and buyers who've just acquired a property with a pool and need knowledgeable setup support.
Location
Often needed together
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Claim This Profile — Free →Common questions about Outback Pools
Who are the key people at Outback Pools and what does each person handle?+
Daniel is the owner and primary contact for new pool builds, managing design, quoting, and council approval stages. Joel works alongside Daniel on project coordination during the build. Scott and Kelly handle the store and equipment side, and are noted in reviews for their product knowledge and patient explanations. For the physical build, Mick is the excavation specialist and Nick handles tiling — both are mentioned by name in reviews for the quality of their work.
Does Outback Pools only do new pool builds, or can they help with an existing pool?+
They do both. Several reviewers mention using Outback Pools purely for ongoing maintenance support, equipment upgrades, and chemical advice rather than a new build. One customer notes using them for 11 years as a first-time pool owner, and others mention pump installations and filter replacements. If you've just bought a home with a pool and need guidance, reviews suggest the team will explain what you need without pushing unnecessary products.
What do customers say about Outback Pools' pricing?+
Reviews consistently describe Daniel's quotes as mid-to-higher range compared to competitors. However, several customers who went with cheaper alternatives came back regretting it, and those who chose Outback Pools based on the higher quote typically cite confidence in the trades and quality of materials as the reason. If budget is tight, it's worth getting their quote alongside two or three others and asking specifically what's included in terms of trade coordination and equipment brands.
How long does a pool build with Outback Pools typically take?+
Reviews mention a timeline of around 3-4 months from start to completion in at least one case, though one reviewer reported waiting 5 months with the pool still unfinished. Build timelines in the pool industry depend heavily on council approvals, weather, and trade availability. Before signing, it's worth asking Daniel directly about current workload and expected milestones so you have something in writing to reference if delays occur.
Are there any concerns homeowners should know about before hiring Outback Pools?+
A handful of recent reviews — 4 out of the 22 we analysed — raise concerns about communication during and after the build, including difficulty reaching Daniel once work was underway and issues with post-completion follow-up. The complaints tend to focus on responsiveness and project oversight rather than the quality of the tradespeople's actual work. Homeowners who establish clear communication expectations upfront and confirm a point of contact for the build phase appear to have smoother experiences.