Sydney Pools and Spas
Customers keep coming back — one family returned seven years later to build their second pool with Mark and Renee.
The pricing feedback across this small sample is specific and consistent: multiple reviewers mention competitive quotes, upfront cost clarity, and no surprises at the end — worth asking them to walk you through their contract structure before you sign. At roughly five years in business and GST-registered as a company, they carry the credentials expected of a legitimate pool builder, but given the limited review window available here, ask for references from builds completed in the past 12 months to get a current picture.
Their work
What it's like working with them
Based on a sample of Google reviews (26 total)
“always dealing directly with the very responsive owners”
“did exactly what they said they would do”
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Sydney Pools and Spas
Mark and Renee run Sydney Pools and Spas as a hands-on family operation, and that distinction matters: every customer in the sample dealt directly with the owners throughout their build, not a sales rep who disappears after sign-off. Mark leads the on-site build work, bringing a deep understanding of construction sequencing and a reliable crew of specialist contractors, while Renee is consistently singled out for her communication skills — keeping clients informed at every stage, presenting pricing with no hidden costs, and being the kind of person clients describe as someone who 'did exactly what they said they would do.' The business focuses squarely on new residential pool and spa builds, including combined pool-spa packages, and at least one reviewer returned for a second build at a new home seven years after the first — a rare signal of long-term trust in a trade where most customers only build once. Pricing transparency is a recurring theme: multiple reviewers noted that quotes came in competitively against others and that final costs matched what was discussed upfront. Based in Luddenham, they serve the broader Sydney region and appear well-suited to homeowners doing significant property projects — including knock-down-rebuilds — who want owner involvement from quote to completion rather than being handed off to a project manager.
Best for: new residential pool and spa builds where you want direct owner involvement throughout, homeowners undertaking knock-down-rebuilds who need pool and construction phases coordinated, and buyers who prioritise upfront pricing with no end-of-project cost surprises.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Sydney Pools and Spas
What areas does Sydney Pools and Spas service?+
The business is based in Luddenham in Western Sydney and appears to service the broader Sydney region. Reviews don't specify a precise service radius, so if you're outside Western Sydney, it's worth contacting Mark or Renee directly to confirm whether your area is covered before progressing to a quote.
What do customers say about Sydney Pools and Spas' pricing?+
Pricing transparency comes up repeatedly in the reviews we analysed. Multiple customers noted that their final cost matched the original quote, with no hidden costs added during the build. One reviewer specifically said the quote compared favourably against other builders they approached. Renee is credited in several reviews for presenting costs clearly and upfront from the start.
Who will I be dealing with during my pool build?+
Based on the reviews, you deal directly with Mark and Renee throughout the entire process — from the initial quote through to completion. Mark leads the on-site construction and manages the contractor crew, while Renee handles client communication, keeps homeowners informed at each stage, and is described by multiple customers as extremely responsive and knowledgeable. This owner-direct model is something customers across all reviewed builds specifically highlight as a positive.
Does Sydney Pools and Spas handle combined pool and spa builds?+
Yes — at least one reviewer had a combined pool and spa installed, and the business name reflects this dual focus. If you're planning a pool-spa package, it's worth discussing the design options with Mark at the quoting stage, as reviews suggest he's willing to guide clients through choices rather than pushing a standard template.
How long does a typical pool build take with Sydney Pools and Spas?+
One reviewer mentioned discussing the project in June and swimming by summer, suggesting they can turn around a new build within a season when conditions allow. The same business has been praised for on-time delivery, though build timelines vary depending on council approvals, site complexity, and scheduling. Reviews don't mention delays as a pattern, but it's worth confirming a realistic timeline when you receive your quote.