WHO POOLS AND EXCAVATIONS PTY LTD
Customers who got quotes from bigger pool companies still chose Mick and the WHO Pools team — and named all three team members in their reviews.
That level of named, role-specific praise is harder to fake and tends to reflect genuine team cohesion. The sample is too small to draw firm conclusions about timelines, pricing ranges, or how they handle complaints, so those are worth raising directly before you sign anything. WHO Pools has been operating for close to 18 years and is GST-registered as a company, which suggests an established structure rather than a fly-by-night operator — worth confirming their licensing and insurance details directly when you make contact.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“They don't try and sell you things you don't need”
“Every part of the pool build was stress free and nothing was too much trouble”
What they help with
Based on what their customers hired them for
How they stack up
Context from 166 pool builders in Penrith
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About WHO POOLS AND EXCAVATIONS PTY LTD
Mick leads the on-site work at WHO Pools — he's the one customers credit for solving problems quickly during the build, giving practical advice when ideas aren't site-appropriate, and the overall quality of the finished pool. Will handles excavation and site work alongside Mick, with at least one reviewer noting their combined expertise made a mid-project scope change look seamless. Joanne runs the administrative and communication side, and multiple customers single her out specifically for keeping costs, schedules, and paperwork organised and clearly communicated throughout. What sets them apart from the larger pool companies is their approach to the sales process — reviewers explicitly note they don't push unnecessary add-ons and give honest guidance even when it means steering a client away from their original plan. As a family-run operation based in Londonderry, they appear to focus on residential new-build pools in the greater Western Sydney region, with excavation capability handled in-house rather than subcontracted. Homeowners who've compared them against bigger franchises consistently say the decision to go with WHO Pools came down to the first meeting with Mick — which suggests they're worth prioritising early in your quoting process.
Best for: residential new-build pool projects where you want one team handling both excavation and construction, homeowners comparing multiple quotes who want honest advice over aggressive upselling, and clients who value named, consistent contacts throughout the entire project.
Location
Often needed together
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Claim This Profile — Free →Common questions about WHO POOLS AND EXCAVATIONS PTY LTD
Who are the key people at WHO Pools and what does each person handle?+
Based on customer reviews, Mick runs the on-site construction and is the primary point of contact for technical decisions and problem-solving during the build. Will works alongside Mick on excavation and site work. Joanne manages communication, scheduling, and cost organisation from the office side. Multiple reviewers mention all three by name, which suggests a stable, consistent team rather than rotating subcontractors.
What areas does WHO Pools service?+
WHO Pools is based in Londonderry in Western Sydney, which puts them well-positioned for Greater Western Sydney and surrounding regions. Reviews don't specify the outer limits of their service area, so if you're outside the Hawkesbury or Penrith corridor, it's worth calling ahead to confirm they'll travel to your location before booking a quote.
How do WHO Pools compare to the bigger pool companies on price and approach?+
Several reviewers specifically mention that they got quotes from larger pool companies before choosing WHO Pools, and multiple people note that WHO Pools don't push unnecessary extras or try to upsell products you don't need. Reviews don't include specific dollar figures, so you'll need to request a quote directly — but the consistent feedback is that the advice is honest and budget-conscious rather than sales-driven.
Does WHO Pools handle the excavation themselves or subcontract it?+
Excavation is included in their business name and Google category listing, and at least one reviewer mentions excavation work being added mid-project without issue. This suggests they handle digging in-house rather than relying on a third-party excavator, which can simplify scheduling and accountability during a pool build. Confirm the specifics of what's included in their scope when you get your quote.
What's the build process like — is it disruptive or hard to manage?+
The consistent thread across the 5 reviews we analysed is that the process is described as stress-free, with clear communication at every stage. Reviewers credit Joanne specifically for keeping them informed on costs and timelines, and Mick for resolving any issues quickly rather than letting them drag. That said, this is based on a small sample of reviews, so it's worth asking them directly about expected timeline, key milestones, and how they handle delays or unexpected site conditions.