Pool & Spa Warehouse
Louis makes after-hours house calls — and multiple customers mention him by name for installs, servicing, and patient explanations.
For in-store visits and quotes, Tom is the consistent point of contact customers recommend by name. The business's trajectory is worth noting: more recent reviews skew higher, but there are also more recent complaints than in earlier periods, particularly around online order fulfilment — several customers reported stock not being available after payment, extended wait times for parts, and returns that required multiple follow-up calls to resolve. If you're buying in-store or booking a technician directly, the experience appears markedly more reliable than ordering remotely. When engaging them, it's worth confirming stock availability before paying for online orders, and clarifying the returns process upfront if you're buying equipment that may need to be exchanged.
Their work
What it's like working with them
Based on a sample of Google reviews (254 total)
“Lewis came up after hours and spent time resolving my self-induced issues”
“they have free pool testing with print outs”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pool & Spa Warehouse
Running for nearly 22 years out of Jamisontown, this partnership operates as both a retail store and a hands-on service team — meaning you can walk in for water testing and chemicals, or book a technician to come out and install or repair equipment at your property. The in-store team and field crew are clearly separate strengths: Louis (also spelled Lewis) is the most frequently named technician across reviews, praised specifically for after-hours call-outs, heat pump and salt chlorinator installations, filter services, and his patience in explaining pool chemistry to first-timers. Tom, the store manager, earns consistent praise for product knowledge, competitive quoting, and following through on jobs personally. Other field staff mentioned by name include James (diagnostic and investigative work on filtration systems), Josh (pump installations and equipment briefings), and Brad and Vee (regular maintenance rounds). The business serves both residential pools and commercial aquatic facilities — one reviewer runs a commercial bathhouse and credits them with undercutting all competing quotes on equipment supply and installation. For homeowners new to pool ownership, the free in-store water analysis with printed reports is a genuine differentiator, and multiple reviewers cite it as the reason they keep coming back rather than going to a big-box retailer.
Best for: residential pool equipment installation with a named technician, first-time pool owners needing hands-on water testing and advice, ongoing monthly pool maintenance, and commercial pool equipment supply and servicing.
Location
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Claim This Profile — Free →Common questions about Pool & Spa Warehouse
Does Pool & Spa Warehouse Penrith do on-site installation and repairs, or is it just a retail store?+
They operate as both a retail store and a field service team. Multiple reviewers have had technicians come to their homes for pump, filter, heat pump, and salt chlorinator installations, as well as routine pool servicing. Louis is the most frequently mentioned field technician and has been noted arriving after hours to resolve issues. If you need an installation or service call, it's worth booking directly through the store rather than going online.
What do customers say about pricing at Pool & Spa Warehouse?+
Pricing comes up positively in a number of reviews — one commercial client said their equipment quote was 'FAR below all other quotes,' and a residential customer noted their salt chlorinator price was cheaper than anywhere else including online. Tom at the store is specifically praised for competitive quoting and matching prices. That said, one reviewer flagged an incorrect shipping charge on an online order, so it's worth checking the final invoice before confirming any online purchase.
Is Pool & Spa Warehouse good for someone who doesn't know much about pools?+
Several reviews come specifically from first-time or inexperienced pool owners, and the feedback is generally positive. The store offers free in-store water testing with printed reports, and staff like Tom and Louis are praised for explaining things clearly without rushing. One reviewer said they felt 'great relief' every time they visited because staff made it simple. If you're new to pool ownership, an in-store visit for a water analysis is a practical starting point.
Are there any concerns about buying online from Pool & Spa Warehouse?+
A recurring issue in the reviews involves online orders — specifically, items listed as available that weren't actually in stock, delays of weeks or months on parts, and returns that required multiple follow-up calls before being processed. The in-store and field service experience draws consistently better feedback than the online fulfilment process. If you're purchasing equipment that may need to be exchanged or returned, confirm stock availability by phone before paying, and ask about the returns process upfront.
Can Pool & Spa Warehouse handle commercial pool projects, not just residential?+
Yes — at least one reviewer manages a commercial bathhouse and has used them for both the initial equipment supply and installation as well as ongoing servicing and maintenance. They noted the quote came in well below other suppliers and that the team has been responsive to both phone queries and on-site call-outs. Reviews don't specify whether there's a dedicated commercial division, so it's worth calling the Jamisontown store directly to discuss the scope of a commercial project.