Matt’s Skip Bins
Jess and the team draw praise for a friendly booking experience and bin hire that flexed to three months for one customer.
The clearest pattern across these 5 reviews is that the booking experience with Jess tends to land well, but two separate customers were caught off guard by fees and policies that weren't flagged at the time of booking — including a $185 cancellation fee and restrictions on waste types. Pickup timing is worth clarifying directly before you commit: two reviewers flagged collection delays, and the business's own service agreement acknowledges it can't reach all pickups each day. Before booking, ask explicitly what waste types are accepted, confirm the delivery time window, and get the cancellation policy in writing — those three questions will smooth out the sticking points that appear most in this sample.
Their work
What it's like working with them
Based on a sample of Google reviews (108 total)
“absolutely wonderful experience with Jess and the team”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Matt’s Skip Bins
Jess and the team at Matt's Skip Bins have been running skip bin hire out of Penrith for over 16 years, which gives them solid knowledge of the local area and what council sites, residential driveways, and small business clean-outs actually need. The core offer is straightforward skip bin hire priced by size, with flexible hire periods — one customer kept a bin for three months without issue, suggesting they accommodate longer-term projects rather than enforcing rigid turnaround windows. Delivery scheduling appears to follow a booked-day model rather than a guaranteed time window, so customers expecting morning drops should confirm the delivery window explicitly at booking. As a family-run operation, pickup timelines can run 2-3 days after your nominated collection date, which suits homeowners with a flexible timeline but may frustrate anyone needing immediate driveway clearance. They're best suited to residential clean-outs, renovation waste, and small business clear-outs where the job isn't time-critical — and worth a call rather than an online booking if you have specific waste types, timing requirements, or need to understand the cancellation policy upfront.
Best for: flexible long-term residential clean-outs where timeline isn't rigid, renovation debris removal for homeowners who can plan ahead, and small business clear-outs near the Penrith area.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Matt’s Skip Bins
What areas does Matt's Skip Bins service?+
Matt's Skip Bins is based in Penrith, NSW, and services the surrounding Western Sydney region. One reviewer noted they were approximately 15 minutes from the Penrith depot, and the business referenced geographic location as a factor in pickup scheduling. For specific suburb coverage, it's worth calling ahead to confirm your address is in the regular run, especially if you're on the outer edges of the service area.
How long can I keep the skip bin before it's collected?+
Matt's Skip Bins appears to offer flexible hire periods rather than strict short-term rental windows. One customer noted they kept a bin for three months without issue — it was delivered and collected when needed. If you're running a longer project, this kind of flexibility can be a genuine advantage over providers with fixed 7-day hire terms. Confirm the hire period and any daily or weekly extension fees at the time of booking.
What is the cancellation policy, and are there fees I should know about?+
Based on reviews, Matt's Skip Bins charges a cancellation fee — one customer mentioned a $185 call-out fee that was applied when a booking was cancelled before delivery. This fee was not communicated at the time of booking, which caused frustration. Before confirming your booking, ask directly about the cancellation policy, any call-out fees that apply if the bin is turned away, and what waste types are accepted — at least one customer had a bin turned away on arrival due to prohibited waste.
What time will my bin be delivered?+
Delivery appears to be scheduled by date rather than a confirmed time window. A reviewer noted they were told they'd receive a text with an estimated arrival time, but the bin was not going to arrive until late in the afternoon — later than expected. If you have a specific morning delivery requirement, flag this clearly at booking and confirm it in writing. Reviews suggest the team will communicate if there's a timing issue, but it's better to set expectations upfront rather than assume a morning drop.
How quickly will the bin be collected once I'm done?+
Collection timing is one area where reviews flag variability. The business operates as a family-run service, and one reviewer noted that pickups can take 2-3 days after your nominated collection date. The company's own service agreement acknowledges it can't always reach all pickups in a single day, with a commitment to call if they can't make it — though at least one customer noted this call didn't happen in their case. If you're in a rental property or need the driveway cleared by a fixed date, build a buffer into your collection booking and follow up directly if the window passes.