O'Brien® AutoGlass Penrith
Grant and Josh are named by multiple customers for fixing problems on the spot — no appointment needed.
That kind of discretionary effort is hard to fake and worth noting. One reviewer flagged that replacement wiper blades are pitched at $56 each plus GST, which is above what you'd pay at an auto parts store — worth knowing before you automatically say yes at the counter. With 224 total reviews and a 4.4-star average, there's a much larger body of customer experience behind this location than our 5-review sample can reflect; checking the full Google listing before booking will give you a more complete picture.
Their work
What it's like working with them
Based on a sample of Google reviews (224 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Brien® AutoGlass Penrith
Grant (the manager) and Josh (a senior technician) are the two names that surface most in reviews — Grant for handling unexpected situations with calm authority and Josh for hands-on repair work that leaves customers genuinely reassured. The shop's core strength is windscreen replacement, including ADAS recalibration after glass swaps, which matters on modern vehicles where a new screen that isn't recalibrated can affect lane-keeping and emergency braking. Turnaround runs around 1.5 hours for a full replacement, and the team saves stickers and toll tags to refit them correctly — small details that signal they treat the whole job, not just the glass. They can process insurance claims in-house, which smooths things over for rural-road stone strikes or other covered damage. The workshop is described as clean and well-organised with individual bays, suggesting a professional setup rather than a squeeze-them-in-and-out operation. With roughly 26 years of trading behind it, this is a long-standing franchise location rather than a pop-up operator, though the window tinting category listing is somewhat misleading — the core business here is clearly automotive glass replacement and repair.
Best for: windscreen replacement on modern vehicles requiring ADAS recalibration, insurance-covered glass damage from highway stone strikes, and drivers who want a long-established workshop with in-house claim processing.
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Claim This Profile — Free →Common questions about O'Brien® AutoGlass Penrith
Does O'Brien AutoGlass Penrith handle ADAS recalibration after a windscreen replacement?+
Yes — at least one review specifically confirms that ADAS (Advanced Driver Assistance Systems) recalibration was completed as part of a windscreen replacement at this branch. This is important for newer vehicles where cameras and sensors mounted to the windscreen need to be reset after the glass is changed. If your car has lane-keeping assist, autonomous emergency braking, or similar features, confirm at booking that recalibration is included and ask whether it's done on-site or outsourced.
Can they process my insurance claim directly?+
Yes, reviews mention that the team helps customers lodge insurance claims in-house and walks them through the procedure. This covers common scenarios like stone strike damage on highways and rural roads. It's worth calling ahead with your insurer's details so the booking process stays smooth — the team reportedly explains what needs to happen clearly before any work begins.
How long does a windscreen replacement typically take at the Penrith branch?+
One reviewer was quoted 2.5 hours and had their car ready in around 1.5 hours. That's a single data point, so individual jobs may vary depending on vehicle make, glass availability, and whether ADAS recalibration is required. Call ahead to get a time estimate specific to your car — the team is noted for giving honest, concise assessments upfront.
Who are the key staff to ask for at the Penrith branch?+
Grant is the branch manager and is mentioned by name for handling unexpected issues and organising on-the-spot fixes without charge. Josh is a technician named across multiple reviews for hands-on repair work, including reassuring customers in stressful situations. Neither review dates nor tenure are confirmed in our sample, so staff availability may have changed — but these are the names customers have flagged as standouts.
Are replacement wiper blades worth buying through O'Brien Penrith?+
One reviewer noted the branch upsells Bosch wiper blades at $56 each plus GST and suggested checking an auto parts retailer first for a price comparison. Bosch is a reputable brand, but the same blades are typically available at Supercheap Auto or similar stores for less. If your wipers are worn, there's no harm getting the quote — just know you have cheaper alternatives nearby if the price doesn't suit.