Perth City Air
James coordinates quotes and electrical teams before a single tool is unpacked — customers in tricky older homes specifically call that out.
James on the sales side and Nick on installations are both named specifically, which suggests individual accountability rather than anonymous crews rotating through jobs. The 5-review sample is a narrow window into 158 total reviews, so treat it as directional rather than definitive — but nothing in this sample raises a concern worth flagging, and the lifetime 4.9★ average across a substantial review count gives the pattern some weight. If you're dealing with an older property, an existing evaporative system, or an awkward roof space, ask Perth City Air directly whether they've handled similar configurations — based on what customers describe, that's territory they appear comfortable with.
Their work
What it's like working with them
Based on a sample of Google reviews (158 total)
“Dealing with the Admin people also great and easy to talk to”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Perth City Air
James, named in reviews as the sales consultant, stands out for walking customers through system selection honestly — particularly for older homes with non-standard layouts or electrical complications, where he coordinates directly with the electrical team before work begins to avoid surprises on installation day. The installation crew handles both split system and full ducted reverse-cycle jobs, including challenging roof cavity work where ceiling access is unusually tight — a job type some operators decline. Nick is specifically praised for managing a complex evaporative-to-reverse-cycle conversion, keeping the customer informed throughout a technically demanding removal and replacement. The admin and scheduling side draws repeat praise alongside the technical work, with customers noting that quotes are accurate, timelines are kept, and follow-up calls happen after completion — a combination that's less common than it sounds. With around eight years operating from West Perth, they appear to focus on residential installs, maintenance, and system upgrades rather than light commercial or new-build fitouts, based on the job types described in reviews. Homeowners dealing with heritage or extended properties — where older wiring, additions, or low roof clearance complicate standard installs — seem to be a practical fit for what this team is comfortable taking on.
Best for: complex ducted installs in older or extended homes, evaporative-to-reverse-cycle conversions, and homeowners who want accurate upfront quotes with no surprises at invoice.
Location
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Claim This Profile — Free →Common questions about Perth City Air
Does Perth City Air handle installs in older homes with non-standard layouts?+
Based on customer reviews, this appears to be a genuine strength. One reviewer with an older home noted James (the sales consultant) specifically identified structural issues during the quote stage and coordinated with the electrical team before installation began — avoiding surprises on the day. A separate job involved a very tight roof cavity that other contractors may have passed on. If your property has unusual features, it's worth describing them in detail when you call for a quote.
Who will I deal with at Perth City Air and what are they responsible for?+
Reviews name James as the sales and consultation contact — customers praise him for honest system recommendations and explaining how to run the unit efficiently after install. Nick is mentioned by name on the installation side, particularly for a complex evaporative-to-reverse-cycle conversion. Admin staff are also praised separately for being easy to communicate with during scheduling. It's a team structure where specific people appear to own specific stages of the job.
Does Perth City Air offer ongoing maintenance, not just installation?+
Yes — at least one reviewer explicitly mentions that PCA offers scheduled maintenance and cleaning to keep systems running efficiently after installation. This suggests they're set up for a longer-term service relationship rather than one-off installs only. If regular servicing matters to you, confirm the maintenance schedule and pricing when you get your quote.
What do customers say about Perth City Air's pricing and quote accuracy?+
Multiple reviewers in the sample specifically mention that quotes were accurate — no bill shock after the job. One customer noted the process from quote to installation involved 'accurate quotes, timely advice' and another said the company 'keeps their promises.' Reviews don't go into specific dollar figures, so you'll need to request a quote directly, but the pattern suggests what you're quoted is what you pay.
Does Perth City Air handle evaporative cooling removal and reverse cycle replacement?+
Yes — one reviewed job involved a full evaporative system removal followed by a ducted reverse cycle installation in a home with a very tight roof cavity. The customer described the result as a complete success. If you're looking to transition from evaporative to reverse cycle, this is a job type they appear experienced with — describe your roof access situation when requesting a quote so they can factor it in from the start.