CAI Appliance Services
The go-to for dishwasher retrofits that need cabinetry, plumbing, and electrical sorted in one visit.
Technicians Chris, Edwin, and Justin each get named individually across the sample, which is a reliable indicator that the same people show up repeatedly rather than subcontractors rotating through. Three reviewers in our sample raised concerns about pricing — specifically call-out fees and labour costs feeling high relative to the work done — so it's worth asking for a clear cost breakdown before confirming the job, especially for straightforward repairs where a flat-fee quote will help you compare options. Recent ratings in our sample show some volatility, with a handful of 1-star reviews in the same window as consistent 5-star ones, though the complaints differ in nature rather than pointing to a single recurring fault.
Their work
What it's like working with them
Based on a sample of Google reviews (385 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About CAI Appliance Services
CAI Appliance Services occupies a niche that most appliance repairers don't touch: complex dishwasher retrofits that require cabinetry modification, plumbing, and electrical work coordinated in a single visit. Rather than leaving homeowners to wrangle three separate trades, they organise the whole thing — cabinet adjustments, plumbing connections, and electrical hookup — which is why so many reviews mention finally getting a dishwasher installed after years of putting it in the 'too hard basket.' Chris, the lead technician, handles the hands-on work across appliance repairs and installation, with reviewers consistently noting he explains clearly what needs doing, arrives with tracking notifications, and leaves the area clean. Edwin and Justin also appear across recent reviews — Edwin praised for dryer and washing machine diagnostics with clear explanations, Justin noted for precision work like door alignment on integrated fridge-freezers. On the admin side, Melissa handles quotes and scheduling, with multiple reviews noting fast turnaround on quotes — often within hours — and flexible booking. Beyond dishwasher installs, the team handles appliance repairs across washing machines, dryers, rangehoods, microwaves, and integrated fridges, including warranty and insurance assessment work, and they've serviced customers as far south as Mandurah.
Best for: dishwasher retrofits into kitchens without existing plumbing or space, washing machine and dryer repairs across major brands, appliance assessments for insurance claims, and homeowners who want a single contact to coordinate trades rather than booking separately.
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Claim This Profile — Free →Common questions about CAI Appliance Services
Can CAI Appliance Services install a dishwasher where I don't have an existing space or plumbing?+
Yes — this is one of their most commonly requested jobs. Multiple reviews describe Chris modifying kitchen cabinetry to create space, running plumbing connections, and coordinating any required electrical work, all in a single visit. Several customers specifically mention they'd been putting this off for years because they couldn't find a single trade willing to handle it all. If you send photos and measurements via email or their website, Melissa typically responds with a quote within hours.
What areas does CAI Appliance Services cover?+
They're based in Perth, WA, and reviews confirm they've worked across the metro area and as far south as Mandurah. One review specifically thanks them for coming down to Mandurah to complete a dishwasher install. If you're outside the metro area, it's worth checking with them directly as travel fees may apply.
Which technicians are likely to attend, and what are they each known for?+
Chris handles much of the hands-on installation and repair work — he's mentioned across the largest number of reviews for dishwasher retrofits, washing machine repairs, and cabinetry modifications. Edwin appears frequently in reviews for appliance diagnostics, particularly washing machines and dryers, with customers noting his punctuality and clear explanations. Justin is mentioned for precision adjustment work, including integrated fridge-freezer door alignment. Melissa manages admin, quoting, and scheduling.
What do customers say about CAI's pricing?+
Most reviewers describe pricing as fair relative to the scope of work, particularly for complex installs involving multiple trades. However, three reviewers in our sample raised concerns — one citing a $280 call-out for a job that couldn't be completed, another questioning a $196 charge for a short silicon repair, and a third finding the total cost for a washer/dryer supply and install excessive. It's worth requesting a detailed quote upfront, especially for simpler repairs, so you can assess the value before committing.
Does CAI Appliance Services handle insurance or warranty-related appliance assessments?+
Yes — one reviewer specifically engaged them for an independent assessment of a leaking dishwasher for an insurance claim, noting the technician dismantled and tested the unit and provided a formal written report. This is a less common service among appliance repairers, so if you need documentation for an insurer or landlord, it's worth contacting them directly to confirm the format and cost of the report.