O'Brien Plumbers
Aaron alone is mentioned by name in nearly a third of reviews — often for catching problems customers didn't know they had.
The office team (Nicole and Samara are both named) handle upfront pricing conversations, and same-day attendance for emergencies comes up in roughly a third of the sample reviews. One practical caution worth noting before you book: a handful of customers mention being surprised when jobs involving gas appliances or hot water systems required both a plumber and an electrician on the same visit, with both charged at their respective rates — confirm during the booking call whether your job is likely to need a second trade, and ask for a full cost estimate if so. For straightforward residential plumbing — leaks, taps, hot water, blocked drains, bathroom renovations — the consistency across the sample is strong.
Their work
What it's like working with them
Based on a sample of Google reviews (396 total)
“asked if I wanted the hot water heater checked”
“Same day call out and fixed our emergency within a few hours”
“very clear about pricing from the start”
“explained the process and left the areas clean”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About O'Brien Plumbers
Led by Matt Latham, O'Brien Plumbing operates as a small team where individual technicians are praised by name repeatedly — Aaron handles the bulk of the residential repair and maintenance work and draws consistent praise for proactive problem-spotting (he flagged deteriorating hot water anode rods on a routine tap job), warranty claim coordination, and leaving sites clean; Justin earns callouts for emergency pipe bursts and after-hours response; Jack is noted for clear fault explanation on diagnostic jobs; and Gary gets specific mentions for blocked drain diagnosis with practical follow-up advice. The business covers a wide scope of residential plumbing: tap and fixture installation, bathroom renovations, burst and leaking pipes, gas appliance connections (including tricky thermocouple replacements other plumbers declined), leak detection, and hot water system installs and servicing including heat pump units. Office staff — Nicole and Samara are both named in reviews — are credited with upfront pricing conversations and same-day scheduling, which matters most when something goes wrong urgently. The team handles gas and electrical-adjacent work (connecting gas cooktops, coordinating with electricians on hot water installs) but homeowners should confirm upfront whether a job will require a second trade, as billing for both arrives on the same invoice. Jobs in Perth's outer suburbs including Glen Forrest appear in the review set, suggesting coverage beyond the inner metro area. The clearest pattern across 50 reviews is same-day or next-day attendance for urgent jobs, combined with technicians who explain what they're doing and why before they start.
Best for: same-day emergency plumbing repairs, residential hot water system installation and servicing, bathroom renovation plumbing, and gas appliance connections where other plumbers have declined the job.
Location
Often needed together
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Claim This Profile — Free →Common questions about O'Brien Plumbers
Does O'Brien Plumbing handle same-day emergency callouts?+
Same-day attendance is a recurring theme across the reviews we analysed — multiple customers mention calling in the morning and having a plumber on-site the same afternoon, including for burst pipes and emergency leaks. The office team (Nicole and Samara are both named) appear to manage scheduling actively and can sometimes fit urgent jobs in ahead of existing bookings. For after-hours emergencies, at least one review mentions a late-evening emergency call being handled promptly. It's worth calling directly rather than booking online if your situation is urgent.
What do customers say about O'Brien Plumbing's pricing?+
Most reviewers describe pricing as reasonable or competitive for the Perth market, and the office team are specifically praised for quoting call-out rates and per-15-minute charges upfront before anyone arrives. The one consistent pricing caution in the reviews is around jobs that turn out to require both a plumber and an electrician — some customers were surprised to receive a combined invoice at full rates for both trades. If your job involves a gas appliance, hot water system, or anything with an electrical component, ask at booking whether a second trade is likely and request a worst-case cost estimate.
Who are the main plumbers on the team and what are they known for?+
Aaron is the most frequently named technician across the reviews and is particularly praised for proactive checks (he identified a failing hot water anode on a routine tap job), warranty claim handling with manufacturers like Caroma, and leaving work areas clean and tidy. Justin draws strong praise for emergency callouts and is described as calm and personable under pressure. Jack is noted for clear fault diagnosis and explaining issues before and after the job. Gary receives specific mentions for blocked drain work and offering practical maintenance advice.
What types of plumbing jobs does O'Brien Plumbing take on?+
The review set covers a wide range of residential work: tap and fixture replacement, bathroom renovations, burst and leaking pipe repairs, blocked drain clearing, gas appliance connections (including cooktops and stoves), thermocouple replacements, and hot water system installation and servicing including heat pump units. Aaron once completed a thermocouple replacement on an older stove that three other businesses had declined, which suggests the team is willing to attempt jobs others pass on. Reviews also mention leak detection with specialist equipment. Large-scale commercial work isn't referenced in the reviews we reviewed, so it's worth confirming scope if your job is commercial.
Does O'Brien Plumbing service areas outside the Perth CBD?+
Reviews mention jobs completed in Glen Forrest (Perth Hills) and other suburban locations, so coverage appears to extend well beyond the inner city. The business is listed under Perth, WA, but the specific suburbs served aren't detailed in the review set we analysed. If you're in an outer suburb or regional area close to Perth, it's worth calling to confirm they cover your location before booking, especially for urgent jobs where response time matters.