Legacy Security
James personally quotes every job and Josh ensures you can actually operate your system before the crew leaves.
The pattern that most directly affects hiring decisions: multiple reviewers sought competing quotes and Legacy came in lower while delivering the same or broader scope, suggesting the quoting process is transparent rather than padded. For homeowners considering this business, it's worth asking upfront whether James will handle your job personally or delegate to his team, and whether the same crew who installed will be your first call for any follow-up support.
Their work
What it's like working with them
Based on a sample of Google reviews (89 total)
“Josh showed me how everything worked and ran through all the details”
What they help with
Based on what their customers hired them for
How they stack up
Context from 214 security & cctvs in Perth
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Legacy Security
James leads Legacy Security and is the primary point of contact from initial consultation through to job completion — reviewers consistently single him out for patience during the quoting stage, technical knowledge, and the ability to explain complex systems in plain language without any sales pressure. On installations, Josh and Matt handle the hands-on work: Josh is specifically praised for walking customers through phone apps, NVR controls, and post-install operation before leaving the site, while Matt contributes to the install team on larger residential jobs. The business covers both CCTV camera systems and alarm installations for homes, and also takes on system health checks, access control reprogramming, and user permission resets for existing setups — useful for customers who have inherited a system they don't fully understand. Quoting appears to be itemised with optional extras presented clearly, and multiple reviewers noted the pricing came in below competing quotes without a reduction in scope. The team's working style leans heavily on thoroughness at handover — leaving a customer genuinely confident operating their own system seems to be a deliberate focus rather than an afterthought. With around 13 years of operation as a sole trader based in Welshpool, this is a small crew rather than a large company, which suits homeowners who want to deal directly with the same people from quote to completion.
Best for: homeowners wanting a fully explained CCTV or alarm install without a sales pitch, customers inheriting an existing security system they need reprogrammed or health-checked, and anyone who wants the same small crew handling their job from quote through to post-install training.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Legacy Security
Who will actually turn up to do the work at my home?+
James is the owner and handles consultations and quoting personally. On installation jobs, reviewers mention Josh and Matt as the hands-on install team, with James also present on some jobs. Josh is specifically praised for the post-install walkthrough — explaining the phone app, NVR controls, and ongoing support options before leaving. If you want to confirm whether James will be on-site for your specific job, it's worth asking at quote stage.
What do customers say about Legacy Security's pricing?+
Pricing is mentioned positively across multiple reviews in the sample, with several customers noting that Legacy's quote came in lower than other companies they contacted — and in at least one case, significantly so. Reviewers also noted that quotes are itemised with optional extras made clear, rather than bundled into a single figure. The general feedback is that the price reflects the scope of work honestly rather than being discounted at the cost of product or installation quality.
Does Legacy Security handle existing security systems, or only new installs?+
They do both. Reviews mention James carrying out full system health checks, access control reprogramming, and user permission resets on existing setups — which is useful if you've moved into a property with a security system already installed or need to update who has access. He's also praised for upgrading existing CCTV systems rather than requiring a full replacement, reviewing the current setup first before recommending changes.
How quickly can Legacy Security get to a job after quoting?+
Based on the reviews available, turnaround from quote to installation can be very fast — one customer noted that James quoted one week and the CCTV was installed the next. Another reviewer mentioned James came out at short notice to review an existing setup. That said, this is a small crew and availability will vary, so it's worth asking for an estimated timeframe when you contact them.
What areas does Legacy Security service?+
Legacy Security is based in Welshpool, WA, which positions them well for Perth metropolitan residential and light commercial work. The reviews available don't specify outer-suburb boundaries, so if you're outside the immediate Perth metro area it's worth confirming coverage when you reach out. Given the sole trader setup, it's reasonable to expect a defined service radius rather than state-wide coverage.