Franklyn
Cleveland showroom consultants Liz, Bernadette, and Enza are repeatedly named by customers for their fabric selection expertise.
From 57 Google reviewsThe business has built strong customer loyalty with several reviewers mentioning multiple purchases over years, and their zip screen blinds appear to be a particular specialty with customers reporting 5+ years of reliable automated operation. While most installation work receives high praise, a few reviews mention subcontractor delays and communication gaps that required follow-up.
Their work
What it's like working with them
Based on a sample of recent customer reviews (57 total)
“This lovely lady called Liz helped me”
“Duncan the fitter was also excellent”
“We purchased zip screen blinds from Franklyn recently”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Franklyn
Franklyn specialises in a comprehensive range of window treatments including zip screen blinds, plantation shutters, security screens, and custom curtains, operating through both their Cleveland showroom and in-home consultations. The business stands out for its experienced sales consultants who customers frequently name - Liz is praised for fabric selection and colour guidance, Bernadette for professional product knowledge, and Enza for complete solutions with additional options. Their installation team includes skilled technicians like Duncan and Lance who handle complex fitting jobs from ceiling-to-floor curtains to automated outdoor blinds. Reviews consistently highlight their problem-solving approach, with staff able to work within budgets and provide detailed colour matching and interior design advice. The business serves both residential customers seeking custom window treatments and those needing repairs or servicing of existing installations, with a particular strength in outdoor screening solutions.
Best for: zip screen blinds and automated outdoor screening, plantation shutters with expert colour consultation, and customers wanting in-depth product guidance from experienced showroom staff.
Location
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Claim This Profile — Free →Common questions about Franklyn
What products is Franklyn best known for?+
Based on customer reviews, Franklyn specialises particularly in zip screen blinds and plantation shutters. Multiple customers mention their automated zip screen outdoor blinds lasting 5+ years with minimal maintenance, and several reviews specifically praise the quality and appearance of their plantation shutters. They also offer a full range including roller blinds, security screens, and custom curtains.
Who are the key staff members customers recommend?+
Reviews consistently name Liz, Bernadette, and Enza as standout sales consultants at the Cleveland showroom. Liz is particularly praised for fabric selection and colour guidance, Bernadette for her professional product knowledge, and Enza for providing complete solutions with additional options. Installation customers also mention Duncan and Lance as skilled fitters who deliver quality workmanship.
How competitive is Franklyn's pricing?+
Several customers mention getting better pricing than expected, particularly during sale periods. One reviewer noted that despite being told Franklyn's higher quality products would cost more, their quote was actually competitive compared to two other companies. Reviews suggest they work within customer budgets and provide detailed quotes relatively quickly.
What do customers say about installation quality?+
Most installation reviews are very positive, with customers praising professional fitters who arrive on time and clean up after work. However, a few reviews mention issues with subcontractors including late arrivals and occasional need for return visits. The business appears to use both direct employees and subcontractors for installations.