Gecko Glass
Family business where owners Brendon and Tracy personally handle jobs and explain technical details during installation.
From 1,740 Google reviewsThe standout pattern is Brendon's approach of explaining technical details like double-hung window mechanics and glass specifications while working, which customers specifically appreciate. Multiple reviews mention rapid communication response times, including weekend quotes, though with such a small sample it's worth confirming current availability and pricing directly.
Their work
What it's like working with them
Based on a sample of recent customer reviews (1,740 total)
“two days before Christmas 2025 when everyone is busy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 71 glass & glaziers in Redlands
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Gecko Glass
Brendon and Tracy operate this glass repair and replacement service, with customers consistently highlighting Brendon's technical explanations and both owners' hands-on involvement in jobs. The business handles everything from emergency window repairs to complex double-hung window restorations, with Brendon taking time to explain the intricacies of counter-balance systems and glass thickness variations during installations. Their rapid response stands out — one customer received a Saturday afternoon quote reply within an hour, with the job completed by Tuesday. Reviews emphasize their meticulous cleanup after jobs and willingness to work around tight schedules, including completing repairs just two days before Christmas. The family-run operation appears well-suited for homeowners who value detailed explanations of the work being done and want direct access to the business owners throughout the process.
Best for: homeowners who want technical explanations during window repairs, urgent glass replacements with rapid response times, and direct access to business owners throughout the job.
Location
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Claim This Profile — Free →Common questions about Gecko Glass
Do Brendon and Tracy handle the work personally or send subcontractors?+
Based on customer reviews, both owners Brendon and Tracy appear to handle jobs directly rather than sending employees. Multiple customers mention interacting with both by name during their projects. One review specifically notes 'Brendon and Tracy replaced the window in our daughter's bedroom' and another mentions 'Thanks Brendon and Tracy' suggesting hands-on involvement from the business owners.
How quickly does Gecko Glass respond to quote requests?+
Reviews indicate very rapid response times, with one customer receiving a quote reply within an hour of sending a Saturday afternoon email. Another mentions Brendon communicating 'from a week out from doing the job, the day before and the morning of' showing proactive communication. However, this is based on a small sample of reviews, so current response times should be confirmed directly.
What do customers say about Gecko Glass's pricing?+
Multiple reviews specifically mention affordable or fair pricing alongside quality work. One customer noted the price was 'very affordable' while another appreciated that Brendon 'combines professionalism, reliability, and fair pricing.' However, no specific prices are mentioned in reviews, and costs will depend on your particular glass repair or replacement needs.
Does Gecko Glass handle emergency glass repairs?+
Yes, reviews mention urgent and emergency glass repair work. One customer had 'a broken glass window that needed urgent repair' completed promptly, and another had work done just two days before Christmas when most businesses are closed. The rapid response times suggest they accommodate urgent situations, though availability should be confirmed when calling.