Glass Solutions
Rebuilt entire window frame at no cost after cutting glass incorrectly, earning customer praise for exceptional accountability.
From 117 Google reviewsThe standout element is their accountability when mistakes happen, with one customer detailing how they rebuilt an entire window frame at no cost after cutting glass incorrectly. However, one extensive review documents a three-year saga of unanswered emails and missed appointments for a larger residential project, suggesting potential issues with project management on bigger jobs.
Their work
What it's like working with them
Based on a sample of recent customer reviews (117 total)
“extremely knowledgeable and courteous”
What they help with
Based on what their customers hired them for
How they stack up
Context from 71 glass & glaziers in Redlands
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Glass Solutions
Glass Solutions serves residential and commercial clients across Brisbane's southeast, handling everything from single window replacements to full storefront installations. The team includes Paul, who customers praise for his extensive product knowledge and old-school service approach, providing samples and detailed price comparisons for different glass types. Reviews highlight their quick response for emergency repairs, particularly after break-ins, and their ability to handle specialty work like safety glass installations. What sets them apart is their willingness to make things right - one customer detailed how they not only replaced incorrectly cut glass at no charge but rebuilt the entire window frame as an apology. However, one detailed review raises concerns about follow-through on larger projects, with a customer reporting years of communication issues and unfulfilled appointment promises for a $3000 mirror installation.
Best for: emergency glass repairs after break-ins, custom safety glass installations, and situations where you need a glazier who takes full accountability for their work.
Location
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Claim This Profile — Free →Common questions about Glass Solutions
What areas does Glass Solutions cover?+
Glass Solutions is located in Capalaba and serves Brisbane's southeast region. Reviews mention both residential and commercial jobs, with customers praising their quick response times for emergency calls. One review specifically mentions their rapid response for a business break-in repair, suggesting they handle urgent commercial work across their service area.
Does Glass Solutions handle emergency glass repairs?+
Yes, multiple reviews mention their emergency capabilities. One customer specifically praised their quick response at short notice after a business break-in, noting they provided high-quality workmanship for the urgent door glass replacement. They appear well-equipped to handle both residential and commercial glass emergencies.
What do customers say about Glass Solutions' pricing?+
Reviews mention reasonable pricing, with one customer noting 'very reasonable pricing' for emergency commercial work. For smaller jobs, they quoted $25 for glass alone or $145 including installation for a cracked window repair. However, reviews don't provide enough detail about pricing for larger residential projects to give a complete picture.
How does Glass Solutions handle mistakes or issues?+
Reviews highlight exceptional accountability when problems occur. One detailed review describes how they took full responsibility for incorrectly cut glass, providing immediate assessment, replacement at zero cost, and even rebuilt the entire window frame as an apology for the inconvenience. The customer praised this as 'refreshing' and 'quite unusual' service recovery.