Flow Rite Plumbing and Hot Water
Michael texts upfront quotes and talks customers out of unnecessary replacements when repairs will do.
From 108 Google reviewsCustomers repeatedly name Daniel for his installation work and cleanup standards, while Michael handles the customer service side with what reviewers describe as honest, no-BS communication. Property managers specifically mention relying on them for consistent service, suggesting they handle both emergency residential calls and commercial maintenance contracts.
Their work
What it's like working with them
Based on a sample of recent customer reviews (108 total)
“supplied and fitted the same day”
“cleaned up and took all rubbish with him”
What they help with
Based on what their customers hired them for
How they stack up
Context from 91 plumbers in Redlands
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Flow Rite Plumbing and Hot Water
Michael and his team specialise in hot water system replacements and emergency repairs, with customers consistently mentioning same-day or next-day service even for complex installations. The business is run by Michael who handles customer communication and quotes, with Daniel and Dan doing most of the installation work - customers specifically praise Daniel's courteous explanations and clean workmanship. Reviews show they focus heavily on honest advice, with multiple mentions of Michael talking customers out of unnecessary replacements when a simple repair will do. Their working style involves upfront pricing via text or phone before attending, detailed explanations of what needs doing, and thorough cleanup including removing all packaging and debris. The business attracts both residential customers needing emergency hot water fixes and property managers who rely on their consistent service quality.
Best for: hot water system emergencies requiring same-day replacement, customers wanting upfront pricing before attendance, honest repair advice over unnecessary replacements, and property managers needing reliable commercial service.
Location
Often needed together
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Claim This Profile — Free →Common questions about Flow Rite Plumbing and Hot Water
Does Flow Rite provide upfront pricing before attending?+
Yes, multiple customers mention Michael providing quotes via text or phone before attending the job. Reviews show he often asks for photos of the problem and provides pricing over the phone, so customers know exactly what they're up for before any work begins. This appears to be standard practice rather than an exception.
How quickly can Flow Rite replace a hot water system?+
Reviews consistently mention same-day or next-day hot water system replacements, even for complex installations requiring additional compliance work. Multiple customers describe calling in the morning and having hot water restored by afternoon. One customer had their system replaced within 24 hours including all the additional piping work required for current Queensland regulations.
Who actually does the installation work at Flow Rite?+
Michael handles the customer communication and quoting, while Daniel and Dan do most of the physical installation work. Customers specifically praise Daniel by name for his courteous explanations, professional workmanship, and thorough cleanup. Reviews suggest Michael may also do some installation work, but Daniel appears to be their primary installer.
What do customers say about Flow Rite's pricing?+
Reviews consistently describe pricing as reasonable and competitive, with one customer saying Michael fixed their toilet 'for a quarter of the price' of another plumber's quote. Multiple customers mention Michael's honesty in recommending cheaper repairs instead of pushing unnecessary replacements, suggesting the pricing reflects what actually needs doing rather than upselling.