Bayside Poolmart Cleveland
Staff diagnosed power issue instead of selling $1800 robotic cleaner replacement.
From 40 Google reviewsMultiple customers highlight honest advice that saves money, with one avoiding an $1800 robotic cleaner purchase when staff identified it was just a power source issue. One negative review mentions being charged for water testing without purchases, though the business appears to dispute this policy.
Their work
What it's like working with them
Based on a sample of recent customer reviews (40 total)
“immediately knew what the brand was”
“lovely homewares they have too”
What they help with
Based on what their customers hired them for
How they stack up
Context from 67 pool maintenances in Redlands
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Bayside Poolmart Cleveland
Steve and Jenni's team specialises in pool maintenance and equipment repair, with staff members like Shae demonstrating expertise in identifying pool cleaner brands and sourcing hard-to-find parts that other local shops couldn't locate. The business focuses on honest advice about what pool owners actually need rather than overselling products, with one customer noting they saved nearly $1800 when staff diagnosed a power source issue instead of selling a new robotic cleaner. Beyond typical pool supplies, they stock homewares that set them apart from standard pool shops. Their approach centers on taking the stress out of pool ownership for busy homeowners, with staff willing to spend time problem-solving rather than pushing quick sales.
Best for: pool equipment diagnostics and hard-to-find parts, honest maintenance advice for busy homeowners, and problem-solving when other pool shops can't help.
Location
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Claim This Profile — Free →Common questions about Bayside Poolmart Cleveland
What makes Bayside Poolmart different from other pool shops in Cleveland?+
Reviews highlight their staff's ability to identify pool equipment brands that other local shops can't recognise. One customer mentioned that two other pool stores couldn't help identify their pool cleaner, but staff member Shae immediately knew the brand and found the required part. They also stock homewares beyond typical pool supplies, setting them apart from standard pool shops.
Do they try to oversell products and equipment?+
Multiple customers praise their honest approach, with one noting they were given advice about what they 'really need' rather than being oversold. A standout example involved staff saving a customer $1800 by diagnosing that their robotic cleaner just had a power source issue rather than selling them a new unit. Long-term customers mention this honest, upfront approach as a key reason for their continued loyalty.
Is there a charge for water testing?+
This appears to be disputed based on reviews. One customer claimed they were told to pay for water testing if not purchasing products, though the business appears to have responded disputing this policy. Given the conflicting information, it's best to confirm their current water testing policy directly when visiting.
How experienced is their staff with pool equipment problems?+
Reviews consistently mention staff expertise in problem-solving complex pool issues. They're praised for their patience and diagnostic skills, with examples including identifying obscure pool cleaner brands and taking time to troubleshoot equipment problems rather than immediately recommending replacements. Staff members like Shae are specifically mentioned for their product knowledge.