Brisbane Alarm Monitoring Security Services
Customers mention technicians Thomas, Brett, Lisa, Jack and Julie by name for their specific expertise and responsive service.
From 35 Google reviewsThe standout pattern is long-term relationships, with multiple customers using BAMSS for 5+ years across multiple properties including homes and businesses. Only one negative review appears in the sample, from someone wanting service on a system they didn't install, which they declined.
Their work
What it's like working with them
Based on a sample of recent customer reviews (35 total)
“Thomas and Brett arrived that afternoon”
What they help with
Based on what their customers hired them for
How they stack up
Context from 64 security & cctvs in Redlands
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Brisbane Alarm Monitoring Security Services
BAMSS specialises in comprehensive security solutions spanning alarms, CCTV, access control and fire monitoring for both residential and commercial properties. The team includes technicians Thomas (praised for security system installations), Brett (technical troubleshooting), and customer service staff Lisa, Jack, and Julie who handle monitoring and support. They focus heavily on 24/7 monitoring services, with many customers using them for multiple properties over several years. Reviews consistently highlight their willingness to work with existing systems during NBN transitions and their professional on-site presence during lengthy construction projects. They're particularly well-suited for clients wanting comprehensive security coverage across multiple locations, from individual homes to business parks and distribution centres.
Best for: long-term monitoring relationships across multiple properties, 24/7 commercial security monitoring, professional security installations during construction projects, and customers wanting comprehensive security solutions including CCTV and access control.
Location
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Claim This Profile — Free →Common questions about Brisbane Alarm Monitoring Security Services
Will BAMSS service security systems they didn't install?+
Based on reviews, BAMSS appears to focus primarily on systems they've installed themselves. One customer mentioned they wouldn't work on a residential system installed by someone else, suggesting they prefer to maintain systems where they know the installation history. If you have an existing system, it's worth calling to discuss whether they can help with your specific setup.
What areas does BAMSS cover for their monitoring services?+
Reviews mention installations in Cleveland, Mt Cotton, Burleigh Heads, and Brisbane premises, with one customer managing monitoring from as far as Dubbo NSW for a Mt Cotton property. They appear to service the greater Brisbane area and Gold Coast region. Their monitoring service operates 24/7 regardless of location once systems are installed.
How long do customers typically stay with BAMSS?+
Reviews show remarkably long relationships - multiple customers mention using BAMSS for 5+ years, with one loyal customer spanning several years across both business and residential properties. One customer has used them for over 10 years since their initial residential alarm installation. This suggests strong customer retention once people start using their monitoring services.
What do customers say about BAMSS's customer service?+
Customers consistently praise specific staff members by name - Lisa, Jack, Julie for customer service, and Thomas and Brett for technical work. One customer from Dubbo described 100% positive interactions across multiple staff contacts, noting they were 'helpful, pleasant, happy, efficient'. Same-day response for technical issues is mentioned, with afternoon callouts available.