Urban Tile Company
Family-owned tile specialists praised for educating customers and sourcing hard-to-find tiles other suppliers can't stock.
From 76 Google reviewsThe standout pattern is staff members like Clint and Peter taking extensive time to guide customers through tile selection, with multiple customers mentioning they visited several times and still received patient, knowledgeable service. The small sample suggests they're particularly valuable for renovation newcomers who need guidance rather than just product sales.
Their work
What it's like working with them
Based on a sample of recent customer reviews (76 total)
“his passion for tiles shone so brightly”
“left feeling incredibly informed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 71 tilings in Redlands
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Urban Tile Company
Urban Tile Company operates as a family-owned tile specialist with over 25 years of industry experience, focusing on helping homeowners navigate complex tile selection and design decisions. The showroom stocks high-quality tiles across various price points, with staff members like Clint and Peter providing hands-on consultation for colour selection, tile layout, and creative inspiration. Their approach centers on education rather than pressure - customers report visiting multiple times, sometimes in one day, while staff take time to explain options and provide generous sampling policies. The team handles both standard requests like subway tiles and specialty items that other suppliers struggle to source, with particular emphasis on helping renovation newcomers understand the technical aspects of their projects.
Best for: homeowners needing patient tile education and consultation, sourcing hard-to-find specialty tiles, renovation beginners requiring guidance through the selection process, and customers wanting generous sampling policies.
Location
Often needed together
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Claim This Profile — Free →Common questions about Urban Tile Company
What kind of consultation does Urban Tile Company provide?+
Reviews highlight their educational approach, with staff like Clint and Peter providing detailed guidance on colour selection, tile layout, and creative inspiration. Customers mention visiting multiple times while staff patiently explain options and help navigate complex tile decisions. They appear to focus on helping customers understand their choices rather than pushing quick sales.
Can Urban Tile source hard-to-find tiles?+
Multiple customers specifically mention them successfully finding specialty items that other suppliers couldn't source, including longer-length subway tiles and unique ripple effect designs. One reviewer noted they stock high-quality tiles and described them as 'tile trendsetters' who can locate items others struggle with.
What's Urban Tile Company's sample policy?+
Customers describe them as 'very kind with samples' and note their generous sampling approach. One reviewer mentioned the policy is 'so kind that you want to bring them back,' suggesting they provide ample samples for home consideration. Staff like Peter are specifically mentioned for sorting out samples for customers to take home.
Are they suitable for renovation beginners?+
Reviews suggest they excel with customers who have little tile knowledge, with one customer noting they 'walked in with very little knowledge' but 'left feeling incredibly informed.' The team is described as providing total support through the selection process, making them particularly valuable for first-time renovators who need guidance.