Fix Factory Mobile & Tablet Repairs
Rhys and Reece turn around smashed screens in under two hours — often cheaper than the next quote in town.
The shop is GST-registered and has been trading for around five years, which gives it more continuity than many phone repair pop-ups in regional Queensland. A small number of reviews — three in this sample — raise concerns about warranty resolution when repaired screens later failed or water resistance was compromised after a repair; if your device has IP-rated water resistance or you're spending significantly on the repair, it's worth asking upfront exactly what the six-month warranty covers and what happens if the fault is disputed. That said, those complaints represent a minority against a clear majority of satisfied customers who return for multiple repairs and send family members in.
Their work
What it's like working with them
Based on a sample of Google reviews (74 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 appliance repairs in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Fix Factory Mobile & Tablet Repairs
Fix Factory specialises in cracked screen replacements, battery swaps, and glass protector installs for iPhones, Samsung devices, iPads, and even less common handsets like Motorola and Sony — the kind of niche jobs many generalist repair shops turn away. Technicians Rhys and Reece are each mentioned by name in reviews: Rhys is praised for fast, thorough screen replacements (one iPhone fixed in under 45 minutes), while Reece is noted for professionalism and consistency across repeat visits. The shop carries parts in-store for common Apple and Samsung models, letting them turn around same-day repairs that customers drop off in the morning and collect by early afternoon — one smashed iPad screen was done in under four hours. They've operated from the Allenstown location after closing a second Parkhurst shop, and they occasionally ship repairs by courier for customers in regional towns without local repair options. Repairs come with a six-month warranty, and the team has a track record of charging less than jewellers and other accessory retailers for jobs like watch battery replacements and screen protector fitting.
Best for: urgent same-day iPhone or iPad screen replacements, battery replacements on phones and watches when you need a cheaper alternative to brand stores, and regional customers in central Queensland who can't find local repair options for niche Android handsets.
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Claim This Profile — Free →Common questions about Fix Factory Mobile & Tablet Repairs
How long do repairs typically take at Fix Factory Allenstown?+
Screen replacements on common iPhone and iPad models are regularly completed the same day, with several reviewers describing turnaround times of under two hours and one iPad screen done in under four hours from drop-off. The team sends a text notification when the device is ready. For less common devices or parts that need ordering — like Sony or specific Samsung models — lead times may be longer, so it's worth calling ahead to confirm stock.
What devices does Fix Factory repair, and are there any they won't touch?+
Reviews confirm repairs across iPhones, iPads, Samsung Galaxy devices (including the S22 Ultra), Motorola handsets, Sony phones, and Apple Watches. One reviewer noted the shop couldn't assist with a Samsung-related issue, so Samsung support may vary by model or fault type — confirm your specific device and fault before making the trip. The business name and reviews suggest mobile phones and tablets are the core focus rather than home appliances.
What does the six-month warranty actually cover?+
Fix Factory advertises a six-month warranty on repairs, which multiple customers mention positively. However, three reviewers in the sample described disputes where a repaired screen later failed or water resistance was compromised, and the warranty was not honoured in those cases. Before handing over your device, it's worth asking the team specifically what the warranty covers — especially if your phone is IP-rated for water resistance — and getting the terms in writing.
Is Fix Factory cheaper than other repair options in Rockhampton?+
Multiple reviewers specifically mention pricing as a reason to choose Fix Factory, with comments that it was the cheapest quote they found for an iPhone screen and notably cheaper than a jeweller for a watch battery. One customer had a diagnostic done in 15 minutes for less than others were charging just to assess the problem. Pricing wasn't quantified in the reviews, so call ahead for a quote on your specific device and repair type.
Can I send my device in for repair if I'm not in Rockhampton?+
Yes — at least one reviewer sent their phone via courier from a regional town and received good service coordinated across the Allenstown store. The team communicated throughout the process and found a solution when the customer couldn't find local repair options. If you're planning a courier repair, contact the store first to confirm they can source parts for your device model and to arrange secure shipping.