PlumbPlus
Camera-based leak detection, gas compliance work, and same-day emergency response — with individual technicians praised by name across hundreds of reviews.
From the 50 reviews we analysed, named technicians Brandon, Harry, Jacob, Nick, and Steven each earn specific praise — not just generic compliments — which points to a team where individual accountability matters rather than anonymous crews. The office staff, particularly Rhianna and Raelene, are mentioned by name in at least eight reviews for coordination that goes beyond booking, including calling customers to flag earlier availability. If you're hiring them, it's worth confirming the scope upfront for larger jobs — two reviews note that gas line routing or finish quality didn't quite match expectations, though both reviewers said staff were apologetic and responsive when issues were raised.
Their work
What it's like working with them
Based on a sample of Google reviews (409 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 300 appliance repairs in Rockhampton
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About PlumbPlus
PlumbPlus operates as a partnership across the Kawana area with roughly two decades of experience, and the breadth of work they handle is wider than the 'Appliance Repair' category suggests — reviews cover leak detection with a camera, hot water system replacement, gas oven and stove installation, bathroom renovations, blocked drains, gutter repairs, and safety compliance certificates. Named technicians appear repeatedly: Brandon is praised specifically for meticulous toilet installations and thorough explanations of completed work; Harry comes up in emergency and hot water contexts; Jacob is credited with unblocking drains efficiently; Nick and Steven each earn mentions for honesty and walking customers through exactly what was done and why. On the admin side, Rhianna (or Rihanna, spelled variously) is singled out by multiple reviewers for proactive communication — including calling customers when a cancellation opened up an earlier slot. Their working style leans toward transparency: they call ahead before arriving, ask permission before drilling, and use camera equipment to locate leaks before opening walls. They're particularly well-suited to homeowners dealing with urgent or same-day needs — burst pipes, blocked drains, and failed hot water systems all appear as scenarios where they responded within hours.
Best for: same-day and emergency plumbing callouts, gas appliance installation and compliance certificates, and camera-assisted leak detection where the source of a problem isn't obvious.
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Claim This Profile — Free →Common questions about PlumbPlus
Does PlumbPlus handle emergency callouts, and how quickly do they typically respond?+
Multiple reviewers describe same-day responses to urgent situations including burst pipes, blocked drains, and overflowing toilets — one reviewer noted a plumber arrived within 20 minutes of calling. A Sunday emergency callout is also mentioned, with arrival within one hour. They appear to prioritise urgent jobs by fitting customers between other bookings when possible. If your situation is time-sensitive, it's worth calling directly rather than booking online to gauge same-day availability.
What specific plumbing services does PlumbPlus cover?+
Reviews mention a wide range of work: hot water system replacement, gas oven and stove installation, gas safety compliance certificates, blocked drain clearing, leak detection using camera equipment, toilet and tap installation, laundry tub fitting, bathroom renovation plumbing, and gutter and roofing plumbing. Their Google business categories also list general contracting and roofing contractor alongside plumbing, which aligns with reviewers mentioning gutter repairs. If you have a job that straddles trades, they may be able to handle more of it in a single visit than a standard plumber.
What do customers say about PlumbPlus's pricing?+
Several reviewers describe their pricing as 'very reasonable' or 'reasonably priced,' and at least one reviewer contrasts their fair charging against a previous tradesperson who overcharged significantly. One reviewer also notes that a technician gave advice that saved them money on the installation. Reviews don't include specific dollar figures, so it's worth requesting a quote upfront — but the consistent pricing feedback across independent reviews is a positive signal.
Are there specific technicians at PlumbPlus who are known for particular jobs?+
Yes — reviews name individuals consistently enough to identify strengths. Brandon is praised for meticulous toilet installations and explaining work thoroughly. Harry appears in emergency callout and hot water system reviews. Jacob is credited with drain unblocking. Nick and Steven are both mentioned for honesty and transparency about what's needed. On the office side, Rhianna and Raelene are each named by multiple reviewers for proactive scheduling, including calling customers when earlier slots open up.
Does PlumbPlus service areas beyond Kawana?+
One review explicitly mentions PlumbPlus as the best plumbing service used in Rockhampton, which suggests their service area may extend well beyond Kawana. However, most reviews don't specify the job location, so the full coverage area isn't clearly defined from reviews alone. It's worth calling them directly to confirm whether they service your suburb, particularly if you're outside the Sunshine Coast region.