Novus Glass Rockhampton
The team that advised a motorhome owner not to fit a new screen — and then did it for free.
Brian in particular is praised for honest calls that prioritise the customer's outcome over upselling, including advising against fitting a new screen when structural damage underneath would have cracked it again. That said, the sample shows a notable gap between earlier and more recent reviews — a small cluster of recent reviews flags abrupt or dismissive interactions at the counter, and one extended dispute over a deposit and a missing order stretched across years. These don't represent the majority of experiences, but they're worth knowing about: if your job is straightforward, the track record is strong; if something goes wrong or you're managing a longer-lead order, keep records and confirm details in writing. For urgent windscreen work — chip repairs, same-day replacements, or roadside emergencies — this is one of the more practical options in Rockhampton.
Their work
What it's like working with them
Based on a sample of Google reviews (117 total)
“I can hardly see the crack any more”
What they help with
Based on what their customers hired them for
How they stack up
Context from 369 glass & glaziers in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Novus Glass Rockhampton
Brian owns and runs this Novus franchise out of Rockhampton, and the business is genuinely built around automotive glass — windscreen chip repairs, full replacements, side and rear window work, and window tinting across a wide range of vehicles including motorhomes, Mercedes Sprinters, and classic cars. Brian is the name you'll encounter most often, praised specifically for explaining structural problems honestly (one motorhome customer was told not to fit a new screen until fibreglass delamination was fixed — a call that cost Brian a sale but saved the customer a broken screen), and for dropping everything when travellers are in a tight spot. Mitchell and Andrew are also mentioned by name in reviews: Mitchell is praised for chip repairs done efficiently while customers grab breakfast nearby, and Andrew for finding the strongest fix when other shops had already failed twice. The shop has a walk-in, short-notice culture — multiple travellers heading to Cape York or passing through Rocky report being fitted in on the spot, including on Saturday mornings and Christmas Eve. Pricing comes up repeatedly as a genuine advantage over O'Brien's and other nationally advertised competitors, with one customer noting a windscreen replacement came in $200 cheaper than a name-brand rival. The business suits motorists who need glass work done quickly and don't want to navigate a call centre — several reviews specifically praise the fact that a qualified local person answers the phone directly.
Best for: travellers needing urgent chip repairs or same-day windscreen replacements, motorhome and campervan glass work, and motorists wanting direct pricing without going through a national call centre.
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Claim This Profile — Free →Common questions about Novus Glass Rockhampton
Does Novus Glass Rockhampton take walk-ins or do you need to book ahead?+
Walk-ins are genuinely welcome here — multiple reviewers describe turning up unannounced on Saturday mornings, calling from the road, or dropping in mid-trip and being seen immediately. That said, calling ahead first is still worth doing, particularly for full windscreen replacements where glass may need to be sourced. Chip repairs appear to be done on the spot in most cases, often within 30 minutes.
How does Novus Rockhampton's pricing compare to other windscreen providers in the area?+
Reviewers consistently describe pricing as competitive — one customer saved $200 on a windscreen replacement compared to a nationally advertised competitor, and several others note the price was the best they found locally. Chip repairs are mentioned at $99 per chip, with the repair cost credited toward a full replacement if the chip later cracks further. For unusual vehicles like Sprinter motorhomes or imported cars, it's worth calling for a specific quote as parts may need to be sourced.
Can Novus Glass Rockhampton handle insurance claims directly?+
Yes — at least one reviewer confirms they were able to provide a claim number and have the charge billed directly to their insurer with no additional hassle. Reviews don't go into detail about which insurers they work with, so it's worth confirming your specific policy when you call. RACQ is mentioned by name in one review as a case where the booking was made through Novus.
Who does the work at Novus Rockhampton, and what are they known for?+
Brian is the owner and the name that comes up most frequently — customers praise him for honest assessments (including advising against unnecessary work) and for making time when people are under time pressure. Mitchell is mentioned for efficient chip repairs and friendly service, and Andrew is singled out for creative problem-solving when previous repair attempts by other shops had failed. All three are described positively in independent reviews across different time periods.
Is Novus Rockhampton suitable for motorhomes and larger vehicles?+
Yes — several reviews specifically mention motorhome and campervan glass work, including a Mercedes Sprinter motorhome and a Paradise motorhome. In one notable case, the team identified fibreglass delamination under the windscreen surround and advised the customer not to fit a new screen until the structural issue was repaired — work that would have been invisible to most windscreen fitters. Mobile service is also offered, with the Sprinter customer having the team come to their van park.