iAssist
Long-term business clients and one-off walk-ins alike name specific staff for solving problems others couldn't.
For residential customers, the in-store experience draws consistent praise for patience and clarity, and the FreeDesk free-support offering has surprised more than a few first-time visitors. One pattern worth noting: two customers raised concerns about post-installation CCTV support being charged separately, with one citing a fee for remote settings adjustment they say was promised at no cost — if you're having cameras installed, it's worth confirming in writing exactly what after-sales support is included and whether sensitivity adjustments are covered. The trajectory across the review sample is uneven — earlier reviews cluster at 5★ and recent ones show more variation — so asking for recent references from CCTV-specific jobs is a reasonable step before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (71 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 383 security & cctvs in Rockhampton
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About iAssist
iAssist operates across a broader range of tech services than the Security & CCTV category suggests — spanning CCTV installation, NBN and data cabling, computer repairs, IT support, bookkeeping, and MYOB/accounting software — making them one of the more unusually versatile tech businesses in the Rockhampton region. Jason, the owner, handles complex troubleshooting and is mentioned by multiple business clients as a hands-on problem-solver, including one account of him spending four hours on the phone resolving an internet provider dispute. Matthew (also called Matt) is the go-to technician for physical installations — CCTV cameras, NBN data connections, and network cabling — with reviewers praising his explanations and patient on-site manner. On the bookkeeping side, Tanya, Tammy, and Cheree are named repeatedly by long-term business clients for managing payroll, ATO compliance, MYOB transitions, and monthly accounting work. Reinhart is called out specifically for in-store computer diagnostics and his ability to explain issues clearly while working through them. The business appears to serve both residential customers needing one-off device help and small-to-medium businesses relying on iAssist as an outsourced IT and accounting team, sometimes for a decade or more.
Best for: small businesses needing combined IT and bookkeeping support, residential customers with device repairs or network setup, and CCTV installation jobs where clear pre-install scoping on after-sales support is agreed upfront.
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Claim This Profile — Free →Common questions about iAssist
What kinds of jobs does iAssist actually handle day-to-day?+
iAssist covers a wide range of tech and business services that go well beyond CCTV. Reviews mention computer repairs, laptop data transfers, NBN and data cabling, WiFi network setup, Microsoft and BitLocker issues, and phone troubleshooting — plus bookkeeping, MYOB transitions, payroll, and ATO compliance for business clients. It's genuinely unusual to find all of that under one roof. If your job sits outside the mainstream, it's worth calling to check — several reviewers came in with niche problems and left with them solved.
Who are the key staff and what are they known for?+
Matthew (also called Matt) is the field technician most often mentioned for physical installs — CCTV cameras and NBN cabling — and is praised for his patient on-site manner. Reinhart is noted for in-store computer diagnostics and explaining issues clearly as he works. Jason, the owner, appears in reviews for handling complex or escalating problems directly, including a four-hour phone call resolving an internet account issue. On the bookkeeping side, Tanya, Tammy, and Cheree are named by long-term business clients for payroll, MYOB, and accounting support.
Does iAssist charge for after-sales support on CCTV installs?+
This is worth clarifying before you book. Two customers in the review sample raised concerns about being charged separately for post-installation CCTV support — one specifically mentioned a $180 fee to receive help adjusting camera sensitivity settings, which they say was promised as a free remote adjustment at the time of install. The business's position, based on those reviews, appears to be that support is included for equipment faults but not for settings or configuration changes. Ask for the after-sales support terms in writing before work begins, especially if you want ongoing access to remote adjustments.
Is iAssist suitable for small business IT and accounting support?+
This is arguably their core strength based on the review sample. Multiple business clients — including a law firm, a family business, and a virtual assistant practice — describe iAssist as their ongoing IT and bookkeeping team, with relationships spanning 5 to 10+ years. Services mentioned include VOIP setup, Microsoft 365, payroll processing, superannuation compliance, ATO reporting, and MYOB training. If you're a small business looking for a single provider across IT and bookkeeping, the depth of long-term client reviews here is hard to find elsewhere in the region.
What is FreeDesk and is it still available?+
FreeDesk is an iAssist service that provides free in-store or phone IT assistance — multiple reviews mention being helped for over an hour at no charge, including with device issues, Microsoft problems, and software questions. One reviewer specifically mentions being told 'no charge' after extended help with both a computer and an iPad. Whether this applies to all enquiries or has conditions attached isn't detailed in the reviews, so it's worth confirming when you call — but it appears to be a genuine offering that has surprised a number of customers.