Direct Appliance Repair
One of Perth's longest-running appliance workshops, with a clear focus on coffee machine and kitchen appliance repairs.
Pricing is the most repeated friction point across the small sample we analysed, with multiple customers describing bills of $300–$400 and questioning whether the work matched the charge. One customer had a genuinely positive experience involving a quick, no-cost fix, which shows the team can deliver when the job is straightforward. Before dropping anything off, it's worth asking for a clear written scope of what's included in a 'full service', confirming the assessment fee upfront, and getting a realistic turnaround estimate in writing — the sample suggests delays of several weeks are possible.
Their work
What it's like working with them
Based on a sample of Google reviews (57 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 162 appliance repairs in Rockingham
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Direct Appliance Repair
Operating out of Bibra Lake for over 26 years, this is a workshop-based repair operation — customers drop off their appliances rather than booking a home visit, which sets it apart from most appliance repair services in Perth. The focus is squarely on kitchen and coffee machine repairs, with Breville and KitchenAid units appearing repeatedly in the work they take on. Assessment fees apply before any repair quote is issued, so expect an upfront diagnostic charge before committing to a fix. Turnaround times can stretch into weeks depending on workload, which is worth factoring in if you rely on the appliance daily. The business is GST-registered and has been trading long enough to handle obscure fault diagnostics, though pricing on labour-heavy jobs tends to run high relative to appliance replacement value — something worth weighing before dropping off a machine.
Best for: drop-off coffee machine repairs where you're not in a hurry, minor kitchen appliance faults that may not need parts replacement, and homeowners who want a long-established workshop rather than a mobile technician.
Location
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Claim This Profile — Free →Common questions about Direct Appliance Repair
Does Direct Appliance Repair do home visits or is it drop-off only?+
Based on the reviews available, this appears to be a workshop-based drop-off service — customers bring their appliances in to the Bibra Lake location rather than booking a technician to visit their home. The shop has been noted as difficult to spot due to limited signage, so it's worth confirming the exact address and any parking details when you call ahead. If you need an in-home repair, confirm with them directly whether that's something they offer.
What types of appliances does Direct Appliance Repair work on?+
Coffee machines — particularly Breville models — and kitchen mixers like KitchenAid appear most frequently in customer reviews, suggesting these are the jobs they see most often. Beyond that, the business operates broadly under appliance repair, so it's likely they'll assess a range of small-to-medium kitchen appliances. If you have something unusual or a large built-in appliance, call ahead to confirm they can take it on before making the trip.
How much should I expect to pay for a repair?+
There is an upfront assessment fee (one customer noted $56 for a coffee machine diagnosis) charged before a repair quote is issued — this is separate from the repair cost itself. Completed repairs in the sample ranged from around $300 to over $900 depending on parts and labour, with several customers noting the total felt high relative to the appliance's replacement value. It's worth asking for an itemised quote before approving any work so you can compare it against the cost of a new unit.
How long does a repair typically take?+
From the reviews we analysed, turnaround times can stretch to several weeks — one customer waited approximately three weeks and made multiple follow-up calls before their machine was returned. This isn't necessarily the norm for every job, but if you depend on the appliance regularly, it's worth asking for an estimated completion date at drop-off and getting that confirmed. Reviews don't indicate any express or priority service option, so confirm that directly if timing is critical.
Is Direct Appliance Repair a legitimate, registered business?+
Yes — the business is GST registered and has been trading for over 26 years, which puts it well into established territory for the Perth appliance repair market. It operates as a company entity rather than a sole trader. With 57 Google reviews accumulated over its trading life, there is a public record of customer feedback you can review, though it's worth reading through recent reviews yourself to get a current picture of service quality.