Riverina Pools (Rockingham Display Centre)
Will at the Rockingham showroom is named across multiple reviews for transparent pricing and staying involved well after the pool is installed.
Three reviewers in the sample describe significant post-installation problems: no communication for weeks, unresolved defects like broken pump valves and non-functioning heating, and delays stretching close to a year. That's a meaningful proportion of a small review pool, so it's worth asking directly how Riverina handles post-install support and what their escalation process looks like if something goes wrong after the pool goes in the ground. The recent half of reviews trends slightly lower than the earlier half, though with only 17 reviews total the data isn't deep enough to call it a firm pattern — confirm current lead times and site supervision arrangements before signing.
Their work
What it's like working with them
Based on a sample of Google reviews (17 total)
“Shes so attentive and provides all the information requested”
“waited for almost 12 months for this unscrupulous company to complete our pool”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Riverina Pools (Rockingham Display Centre)
Specialising in fibreglass pool design and installation for residential properties in the Rockingham area, Riverina operates a display centre on Dixon Road where homeowners can view pool options in person before committing. Will, the key sales contact at Rockingham, is specifically praised for transparent cost breakdowns, competitive quoting, and staying involved well beyond the sale — customers mention him stepping in to resolve post-install issues that arose through other parts of the business. Emily, who handles initial contract stages, is noted for attentiveness and keeping communication smooth during the paperwork phase, while a broader team including Zane, Gaige, Aiden, and Dinah has been praised for responsiveness leading up to handover. One standout example of their flexibility: a customer requested a custom white-with-glitter pool finish that wasn't in the standard range, and Will worked through multiple samples until the result was achieved — suggesting some willingness to go off-catalogue for the right client. The display centre format makes this a reasonable first stop for homeowners in the early research phase who want to compare pool styles in person rather than from a brochure.
Best for: homeowners in early research who want to view fibreglass pool styles in person at a showroom, buyers who want hands-on involvement from a named sales contact through to handover, and clients open to custom pool finishes not in the standard range.
Location
Often needed together
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Claim This Profile — Free →Common questions about Riverina Pools (Rockingham Display Centre)
Who are the main contacts at Riverina's Rockingham centre and what do they handle?+
Will is the primary sales contact at the Rockingham showroom and is consistently mentioned in reviews for detailed cost breakdowns, honest quoting, and staying involved if problems arise after installation. Emily handles the early contract stages and has been praised for keeping communication clear during the paperwork process. For scheduling and booking, reviewers mention a team including Kris, Brooke, Zane, Gaige, Aiden, and Dinah. If you're starting the process, asking to deal with Will directly appears to be the experience most satisfied customers had.
Does Riverina Rockingham offer custom pool finishes, or are buyers limited to a standard range?+
At least one customer review documents a case where Riverina worked outside their standard colour range to create a custom white-with-glitter finish — iterating through samples until the result was right. This suggests some flexibility for non-standard requests, though it's unclear how common this is or whether there are additional costs involved. If you have a specific finish in mind that isn't in their brochure, it's worth raising early in your consultation. Don't assume it's available without confirming directly with Will or the design team.
What do customers say about Riverina's communication after the pool is installed?+
This is where the review picture is most mixed. Several customers report excellent pre-sale and handover communication, but three reviewers in the sample describe significant problems after installation — including weeks without updates, unresolved equipment faults (heating and pump issues), and completion delays stretching close to a year. These reviews come from different customers across different periods, so it doesn't appear to be a single isolated incident. Before signing, it's worth asking specifically how post-installation issues are escalated and what the typical response time is for defect reports.
Does Riverina use its own installation crew or subcontractors?+
Based on reviews, Riverina uses subcontractors for at least some installation work. One reviewer specifically noted that 'all jobs contracted out' and raised concerns about property damage and cash-in-hand payment requests from contractors on the day. Another reviewer praised the site foreman's competence and communication during install. The experience appears to vary by crew. It's reasonable to ask Riverina directly who will be on-site, how subcontractors are managed, and what happens if a subcontractor causes property damage.
What areas does Riverina Rockingham service?+
The Rockingham display centre is their local base and serves the broader Rockingham and southern Perth metropolitan area. Reviews don't specify exact service boundaries, so if you're outside central Rockingham — for example in Baldivis, Mandurah, or the outer southern suburbs — confirm directly whether they cover your location and whether any travel or site-visit fees apply. Their Jandakot customer service centre is mentioned in reviews as handling some post-sale support functions.