Billabong Pool Service & Supply
Sourced a pool filter part on Christmas Eve to save a family's holiday pool plans.
From 62 Google reviewsThe standout story involves them sourcing a filter part on Christmas Eve to save a family's holiday pool plans. One detailed negative review raises concerns about phone service quality from a staff member named Nick, but this represents a single interaction in the small sample we analysed.
Their work
What it's like working with them
Based on a sample of recent customer reviews (62 total)
“Great helpful advice provided about maintaining my pool without it”
“all your pool needs under one roof”
What they help with
Based on what their customers hired them for
How they stack up
Context from 39 pool maintenances in Sunshine Coast
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Billabong Pool Service & Supply
Billabong Pool Service & Supply operates both as a retail pool supply store and service provider covering the Sunshine Coast. Reviews highlight their emergency callout capability - one customer praised them for sourcing a critical filter part on Christmas Eve to keep their pool operational over the holidays. The business appears to handle both equipment repairs (like 18-year-old chlorinator units) and ongoing maintenance work, with customers specifically noting their helpful advice for maintaining pools when equipment fails. However, one detailed review raised concerns about customer service quality from a team member named Nick, suggesting inconsistent phone manner across their service staff. Their fleet of service vehicles indicates they handle field work across a broad coverage area beyond their Buderim retail location.
Best for: emergency pool equipment failures, repairs on older chlorinator and filter systems, and comprehensive pool supply needs with expert maintenance advice.
Location
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Claim This Profile — Free →Common questions about Billabong Pool Service & Supply
What areas does Billabong Pool Service cover?+
Reviews mention they service the broader Sunshine Coast area with a fleet of service vehicles, beyond their Buderim retail location. One customer specifically mentioned service to Parreara. For exact coverage boundaries, confirm with them directly as reviews don't specify all serviced suburbs.
Do they handle emergency pool equipment failures?+
Yes, multiple reviews highlight their emergency response capability. One customer praised them for sourcing a critical filter part on Christmas Eve to keep their pool running over the holidays. They appear well-equipped to handle urgent equipment failures outside normal business hours.
Can they repair older pool equipment?+
Reviews show they handle repairs on aging equipment - one customer brought in an 18-year-old LM3-30 pool chlorinator for repair. They also provide helpful advice on maintaining pools when older equipment fails, suggesting experience with legacy pool systems.
What do customers say about their customer service?+
Most reviews praise helpful service and advice from staff, but one detailed review raised concerns about phone manner from a service team member named Nick. The retail store interactions appear consistently positive, while phone service quality may vary by staff member.