Platinum Carpet & Upholstery Cleaning
Customers with kids, dogs, and decade-long loyalty keep coming back to Kenan for stains others couldn't shift.
He's particularly well regarded for difficult jobs: pet odours, stubborn stains, and urgent bookings on short notice. The one four-star review in the sample involved a wool rug where a stain couldn't be fully removed — the customer noted Kenan explained why upfront, so it reads as honest communication rather than a service failure. If you're booking for a tricky stain or a rushed timeline, the pattern across these reviews suggests he's a reasonable call.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“cleaning our leather lounge and carpets”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Platinum Carpet & Upholstery Cleaning
Kenan runs Platinum Carpet & Upholstery Cleaning as a sole operator, and the reviews make clear he's the one turning up to every job — handling everything from steam cleaning carpets and rugs through to leather lounges, fabric sofas, and upholstery. What stands out across the review sample is his record with problem jobs that other cleaners leave behind: pet urine odours baked into carpet and underlay, stains customers had written off as permanent, and last-minute bookings that would stump a bigger operation. Several long-term customers — one dating back more than ten years, another seven years — specifically mention that they've never felt the need to look elsewhere, which says something about reliability that a single clean can't demonstrate. Kenan is also noted for practical care on the job: using corner protectors on walls, giving maintenance advice without being asked, and being trusted enough by at least one household to lock up after himself. He's well suited to residential clients with recurring needs — families with kids and pets, renters doing end-of-lease cleans, and people moving into a new place who want a deep clean done fast.
Best for: households with pets dealing with odour and stain problems, families needing a reliable annual or bi-annual carpet and lounge refresh, and renters or buyers needing a last-minute deep clean for end-of-lease or move-in.
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Claim This Profile — Free →Common questions about Platinum Carpet & Upholstery Cleaning
Who actually turns up to do the job — is it Kenan or subcontractors?+
Based on the review sample, Kenan personally handles every job and is named directly in nearly every review. There's no mention of subcontractors or rotating crew. One long-term customer notes they've trusted Kenan to lock up their home, suggesting he works alone or leads any assistant closely. If this matters to you, it's worth confirming when you book.
Can Platinum handle pet odours and stains that other cleaners haven't been able to remove?+
Several customers specifically mention this. One review describes Kenan cleaning carpets and a mellow mat after a cat had urinated on them, with the smell fully resolved. Another mentions a stain they'd considered permanent being removed during the visit. Results will always depend on the type of stain and how long it's been there, but this is clearly an area Kenan is comfortable working in.
Does Platinum take last-minute or urgent bookings?+
Yes — multiple reviews specifically mention short-notice and last-minute jobs being accommodated without issue. One customer had Kenan squeeze them in urgently, another booked a deep clean while moving into a new place on a tight timeline. It's not guaranteed every time, but it appears to be a genuine part of how he operates rather than a rare exception.
What types of surfaces and items does Kenan clean — is it just carpet?+
Despite the name, the scope is broader than carpet alone. Reviews mention leather lounges, fabric sofas, rugs, upholstery, and mattresses alongside standard carpet steam cleaning. Multiple customers book him for a combination of carpets and lounges in the same visit. If you have a specific item you're unsure about, it's worth asking when you contact him.
What do customers say about pricing?+
One reviewer directly describes Kenan as 'reasonably priced,' and the volume of repeat business across 7–10+ years suggests customers don't feel the pricing pushes them to look elsewhere. That said, specific prices aren't mentioned in the reviews, so you'll need to get a direct quote. Given the sole-trader structure, pricing may be negotiable depending on the scope of the job.