The Rug Cleaning Centre
Customers say rugs come back looking new — including silk pieces, 14-year-old family rugs, and cat-destroyed disasters.
The standout practical signal is pet damage recovery — multiple customers describe rugs they'd written off as unusable coming back odour-free and stain-free. Fifteen reviews isn't a deep evidence base, so it's worth calling ahead to confirm they handle your specific rug material and to get a quote; one customer found pricing well below market, but with this sample size it's hard to generalise.
Their work
What it's like working with them
Based on a sample of Google reviews (15 total)
“only took a few days and they delivered the rug back”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About The Rug Cleaning Centre
Specialising exclusively in rug cleaning rather than general carpet cleaning, this Kirrawee-based operation handles delicate and high-value pieces — silk, cashmere, Moroccan, and heavily worn residential rugs — that many carpet cleaners won't touch. A team member named Jen is specifically called out for pre-clean consultations, walking customers through the right cleaning approach for their particular rug before any work begins. The pickup-and-delivery model is a genuine operational differentiator: multiple customers note same-day or next-day collection, with rugs returned within four to seven days and staff helping carry and reposition them in the home. Pet damage — urine staining and odour in particular — comes up repeatedly as a specialty outcome, with customers describing rugs they expected to throw away returned fully restored. Pricing is flagged as competitive against alternatives: one customer noted the quote came in at half what other services had charged for the same job. After roughly twelve years in operation, this looks like a niche specialist rather than a volume carpet cleaning service — most suited to homeowners with one or two cherished rugs they'd rather restore than replace.
Best for: restoring cherished or high-value rugs (silk, cashmere, Moroccan), removing pet stains and odours from rugs you'd otherwise replace, and homeowners who want a hands-off experience with free pickup and delivery.
Location
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Claim This Profile — Free →Common questions about The Rug Cleaning Centre
Does The Rug Cleaning Centre pick up and return rugs?+
Yes — free pickup and delivery is one of the most consistently mentioned features across reviews. Multiple customers note that staff collected rugs promptly, sometimes same day, and returned them within four to seven days. Several reviewers also mention that the team helped carry rugs back inside and reposition them in the home, which is useful for large or heavy pieces.
Can they handle delicate or high-value rugs like silk or cashmere?+
Reviews specifically mention silk and cashmere rugs being cleaned successfully, as well as Moroccan-style rugs. A team member named Jen is called out for giving helpful pre-clean advice, which suggests they assess the material before deciding on an approach. If you have a particularly delicate or valuable piece, it's worth calling ahead to describe the rug and get their recommendation before booking.
How do they handle pet stains and odours?+
Pet damage — particularly cat and dog urine — comes up in multiple reviews as something the business handles well. Customers describe rugs returned stain-free and odour-free after treatments, including one case where a rug was heavily soiled within two weeks of purchase. One long-term customer says repeated pet accidents have been resolved consistently over several years of use.
How does their pricing compare to other rug cleaners?+
One reviewer explicitly noted the quote came in at half the price of other services they'd approached for the same job. Affordability is mentioned positively in a few reviews, though with only 15 total Google reviews it's hard to generalise across all rug types and sizes. Getting a direct quote and comparing it against one or two alternatives is still a reasonable step for large or complex jobs.
How long does a rug cleaning job typically take?+
Based on reviews, most jobs are completed and returned within four to seven days of pickup. One customer mentions a four-day turnaround with free delivery, and another describes receiving their rug back within a week. Turnaround may vary depending on the type of rug or treatment needed, so it's worth confirming timing when you book.