Problind Shutters
Mark personally handles every quote and has solved installs that competing companies turned down.
That said, a clear pattern runs through five of those reviews: once a deposit is paid, communication sometimes drops away sharply, with customers reporting missed appointments and difficulty getting updates until they threatened escalation. Three reviewers also report difficulty obtaining a receipt or proof of payment after settling their final balance — which matters practically if you ever need to make a warranty claim. Before booking, it's worth asking Mark upfront how he handles installation scheduling communication and requesting written confirmation of payment terms, including when you'll receive your receipt — most customers who report smooth experiences mention clear communication from the start.
Their work
What it's like working with them
Based on a sample of Google reviews (70 total)
“great eye for colour selections which made for easy decision making”
“shutters completely transformed our space”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Problind Shutters
Mark is the face of Problind Shutters — he handles the measure-and-quote process personally and is repeatedly praised for his eye for colour matching, his ability to explain options clearly to undecided customers, and his willingness to tackle installations that other companies have turned away (including one custom screen door that competitors said couldn't be done). The product range spans plantation shutters, zip screens, outdoor awnings, vertical blinds, security screen doors, retractable flyscreens, and bi-fold security screens — making Problind one of the more versatile operators in the Sutherland Shire area rather than a single-product specialist. Commercial clients and repeat residential customers both appear in the reviews, with one customer citing multiple office fit-outs and others returning across seven to eight years for different properties. Installation is handled by a separate team from the sales process, and when things go well, reviewers describe a clean, efficient job with attentive follow-up from Mark himself. Where Problind genuinely stands out is on difficult or non-standard jobs — reviewers specifically mention tricky installations including a cat-door integrated into a security screen and complex plantation shutter runs — making them a strong fit for homeowners whose project has some unusual element that standard suppliers won't engage with.
Best for: non-standard security screen and door installs that other suppliers have declined, whole-house plantation shutter and blind fit-outs in residential properties, and outdoor living upgrades like zip screens and retractable awnings in the Sutherland Shire.
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Claim This Profile — Free →Common questions about Problind Shutters
What types of products does Problind Shutters specialise in?+
Problind covers a wide range within the blinds and shutters category — plantation shutters, zip screens, outdoor awnings, security screen doors, retractable flyscreens, vertical blinds, blockout blinds, and bi-fold security screens all appear across customer reviews. They're particularly noted for security door installations and outdoor blind solutions. Several reviewers also mention custom or non-standard installs, such as a security screen with an integrated cat door and a screen door that other companies said couldn't be fitted. If your job has an unusual element, it's worth describing it upfront when you enquire.
Who will I be dealing with at Problind, and what are they known for?+
Mark is the primary contact for measure-and-quote visits and is mentioned by name across a large number of reviews. Customers consistently praise his product knowledge, colour-matching eye, and patience with undecided buyers. Installation is carried out by a separate team — reviewers mention installers named Dave and Bill by name in positive contexts, described as efficient and professional. It's worth noting that the sales and installation experience are somewhat separate, so confirming your installation date and communication process with Mark at the time of booking is a smart step.
How does Problind handle communication between quoting and installation?+
This is the most variable part of the experience based on the reviews we analysed. Many customers describe smooth, proactive communication from quote through to install. However, five reviewers specifically mention that communication dropped off after the deposit was paid, with some reporting missed appointments and difficulty getting scheduling updates. Asking Mark at the quoting stage how he communicates installation timelines — and getting it in writing — appears to be the practical way to avoid the frustration that a minority of customers have reported.
Does Problind provide receipts and warranties on their work?+
Problind is a GST-registered company, which means tax invoices are a legal requirement — but three reviewers have reported difficulty obtaining a receipt after paying their final balance. This is worth raising at the point of sale rather than after: ask for a written quote, a formal invoice upon payment, and clarification of the warranty terms and how to make a claim. Reviews do mention at least one warranty issue with sagging shutter louvres going unresolved, so it's practical to confirm the warranty process in writing before you commit.
Does Problind Shutters service areas outside Caringbah?+
Reviews mention customers in Cronulla and broader areas of Sydney's Sutherland Shire, and at least one reviewer references commercial office locations implying work across Sydney. The reviews don't specify a precise service radius, so if you're outside the immediate Caringbah area, confirm coverage when you enquire. Given that Mark does the measure-and-quote visits personally, travel distance may affect scheduling.