Burraneer Bay Kitchens
Their stonemasons, cabinetry crew, and named project managers all work in-house — rare for a kitchen company at this scale.
Named team members Bruce, Nathan, and Steve each appear across multiple reviews tied to specific roles rather than generic praise, which tends to indicate a stable crew rather than high staff turnover. The business has been operating for roughly 14 years and is GST-registered as a company, which matters for homeowners wanting a proper invoice trail for any capital improvements. If you're planning a full renovation, ask Nathan directly about your timeline and what's managed in-house versus subcontracted — reviews suggest stonework is handled by their own team, which is worth confirming for your specific job scope.
Their work
What it's like working with them
Based on a sample of Google reviews (19 total)
“2 YEARS after the install they came around and adjusted it for me no charge”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Burraneer Bay Kitchens
Bruce, Nathan, and Steve each handle distinct parts of the client journey at Burraneer Bay Kitchens — Bruce leads sales and design consultations, Nathan manages project delivery and after-sales coordination, and Steve handles on-site measurement, installations, and even post-install repairs. Reviews suggest they cover more ground than a typical kitchen company: outdoor kitchen and BBQ area builds on decks, laundry renovations, and cabinetry joinery sit alongside full kitchen replacements, and they employ their own stonemasons in-house for island benches and splashbacks rather than subcontracting that work. Their install crews are repeatedly noted for completing full kitchen replacements in a day and a half including cleanup, which points to a well-rehearsed site process rather than drawn-out multi-week disruptions. They're particularly well-suited to homeowners who want a single team from first design visit through to stonework and finished cabinetry, rather than coordinating separate trades. After-sales service appears to be a genuine differentiator — one customer reported Steve returning two years post-installation to adjust a cupboard door at no charge. They also work with building companies as a trade supplier, suggesting their cabinetry output meets commercial builder standards alongside residential clients.
Best for: full kitchen renovations where you want design, cabinetry, and stonework managed by one team; outdoor kitchen and BBQ area builds; homeowners who value long-term after-sales support; and laundry or storage joinery alongside a kitchen project.
Location
Often needed together
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Claim This Profile — Free →Common questions about Burraneer Bay Kitchens
Who are the main people I'd deal with at Burraneer Bay Kitchens?+
Reviews consistently name three people: Bruce handles sales consultations and design, Nathan manages project coordination and after-sales service, and Steve covers on-site measurement, installation, and post-install repairs. A crew member named Kian is also mentioned alongside Steve for installations. This suggests a stable, recurring team rather than a rotating roster of subcontractors, so you're likely to deal with the same faces from first visit through to completion.
Do they handle outdoor kitchens as well as indoor renovations?+
Yes — multiple reviews specifically call out outdoor kitchen and BBQ area projects, with Nathan's team receiving praise for deck-based outdoor kitchen builds. One customer noted Steve came out to discuss options for an outdoor kitchen on their deck and managed the whole process through to a tight deadline. If you have an outdoor project, it's worth mentioning it upfront as this appears to be a service they regularly take on rather than a one-off exception.
What does the installation process typically look like in terms of timing and disruption?+
Several reviewers mention the crew completing a full kitchen installation including cleanup in around a day and a half, which suggests a well-organised site process. One customer noted a kitchen extension was delivered and installed in that timeframe with no mess left behind. Reviews don't specify lead times before install begins, so it's worth asking Nathan directly about current scheduling when you're getting a quote.
What happens if something needs fixing after the kitchen is installed?+
After-sales service is one of the most frequently mentioned positives across the reviews we analysed. One customer reported the team returning to adjust a cupboard door two years after installation at no charge — and acknowledged it was their own fault the door went out of alignment. Another five-year-old kitchen owner praised the after-sales response as 'top notch.' It's worth asking what their standard warranty covers and how they handle service calls before you commit.
Do they do the stonework themselves or use a subcontractor?+
At least one review specifically praises their in-house stonemasons for a kitchen island bench and splashbacks, suggesting stone fabrication is handled by their own team rather than outsourced. This matters because it reduces coordination risk and can speed up the overall timeline. Confirm with them directly whether this applies to your specific stone selection and job scope, as product availability can affect how work is allocated.