Pool and Spa Market
Phil turns up when he says he will — and charges exactly what he quoted.
That's worth knowing upfront, even if the majority of experiences skew positive. The sample is small enough that a few vocal outliers can shift the picture significantly, so it's worth getting a written quote before booking to confirm pricing expectations. For equipment repairs or urgent salt-chlorinator replacements in the Sutherland Shire, the responsiveness mentioned repeatedly is a genuine practical advantage — just pin down the scope of the job in writing first.
Their work
What it's like working with them
Based on a sample of Google reviews (13 total)
“very expensive and not very accommodating”
What they help with
Based on what their customers hired them for
How they stack up
Context from 157 pool builders in Sutherland Shire
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pool and Spa Market
Phil leads the operation here, and across multiple reviews he's praised specifically for showing up when he says he will, working through poor weather conditions, and sticking precisely to his quoted price — a combination that's rarer in the pool trade than it should be. Technician Blake is also named by a customer for doing 'a damn good job' on pool servicing, suggesting Phil isn't a one-man band and has capable staff behind him. The business appears to lean toward reactive and maintenance work — salt-chlorinator replacements, pool servicing, and equipment advice — rather than major new pool construction, despite the Pool Builder category listing. They're particularly well-positioned for homeowners who need same-day or next-day response on equipment failures, as at least one reviewer called them the morning of the job and had a technician on-site by the following day. The store component means they can supply and fit equipment in a single visit rather than sourcing parts separately, which helps explain the speed of response some customers report. Based in Kirrawee, they appear to serve the wider Sutherland Shire area and have been operating for close to nine years.
Best for: urgent salt-chlorinator or equipment replacements needing next-day response, pool servicing and maintenance in the Sutherland Shire, and homeowners who want a tradesperson who sticks to the quoted price.
Location
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Claim This Profile — Free →Common questions about Pool and Spa Market
How quickly does Pool and Spa Market respond to urgent equipment problems?+
At least one reviewed customer called about a broken salt-chlorinator and had a technician on-site the very next day. This responsiveness appears to be a genuine feature of how the business operates, particularly compared to larger competitors in the area. That said, availability will depend on how busy they are, so it's worth calling directly to confirm lead times for your specific job.
Who will actually do the work on my pool?+
Two technicians are mentioned by name in reviews: Phil, the apparent owner or principal, who is praised for punctuality, working through bad weather, and sticking to quoted prices; and Blake, a technician a customer specifically called out as doing 'a damn good job' during a servicing visit. Reviews don't mention other staff, so confirm who will attend when you book.
What do customers say about pricing at Pool and Spa Market?+
Pricing feedback is mixed across the small review sample. Some customers describe the quotes as reasonable, and Phil in particular is praised for charging exactly what was quoted with no extras. However, three out of ten reviewed customers described costs as too high or not accommodating. Getting a detailed written quote before committing to any work is the safest approach given this split feedback.
Does Pool and Spa Market handle both supply and installation?+
Based on reviews and the fact they operate as a store as well as a contracting business, they appear able to supply and fit equipment in a single visit — the salt-chlorinator job is a clear example. This avoids the delays that come when a tradie has to source parts separately. Confirm with them directly whether the equipment you need is held in stock.
What areas around Kirrawee does Pool and Spa Market service?+
The business is based in Kirrawee and reviews reference the broader Sutherland Shire area. Beyond that, the review sample doesn't specify exact service boundaries. If you're outside the immediate Shire, it's worth calling to confirm they cover your suburb before arranging a visit.