Towns Security Pty Ltd
Three technicians — Adrian, Jamie, and Lachlan — named by customers for fixing what other security companies couldn't.
Technician-level accountability matters here: one reviewer explicitly noted that using direct employees rather than subcontractors means the person who installed your system owns any callback. The business handles both one-off residential callouts and ongoing commercial maintenance contracts, so whether you need a single camera added or a full strata access control system maintained, there's evidence they've done it — and done it for clients who had already been let down by other companies.
Their work
What it's like working with them
Based on a sample of Google reviews (83 total)
“true to his word especially with time lines for installation”
“extremely savvy about computers and gave us some IT advice”
“within the hour the problem was solved”
What they help with
Based on what their customers hired them for
How they stack up
Context from 177 security & cctvs in Sutherland Shire
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Towns Security Pty Ltd
Towns Security specialises in electronic security systems — CCTV installation and upgrades, alarm systems, access control, and intercom setups — for both residential properties and commercial/strata buildings. The team includes several named technicians who appear repeatedly across reviews: Adrian is the most-mentioned field tech, praised for staying until problems are fully resolved, explaining systems clearly to clients, and training staff on-site when he spots knowledge gaps; Jamie leads quoting and project management and is credited with keeping timelines honest and pricing transparent; Lachlan handles networking and IT-adjacent work including NBN transitions, camera system setup, and can walk clients through hardware decisions at a level most security techs don't offer; Tey covers regional Victoria and is noted for post-job follow-up calls weeks later. One review specifically flags that their technicians are direct employees rather than subcontractors — meaning the same person who installs your system is accountable for any callback. They appear well-suited to strata and commercial buildings requiring ongoing maintenance relationships, but regularly take on residential jobs including legacy alarm troubleshooting, CCTV upgrades, and access control fob repairs that other companies couldn't fix.
Best for: strata and commercial buildings needing ongoing security maintenance, homeowners upgrading or troubleshooting existing CCTV and alarm systems, and access control faults that other companies have already failed to fix.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Towns Security Pty Ltd
What types of properties does Towns Security work on?+
Reviews cover a wide range — strata apartment buildings, commercial offices, warehouses, retail stores, and residential homes. Several reviews come from strata or building managers dealing with ongoing access control and surveillance needs, while others are homeowners getting a first alarm or CCTV system installed. They've also completed work across NSW and regional Victoria, so coverage extends beyond the Sydney metro area.
Who will actually turn up to do the work?+
Based on reviews, the field team includes Adrian, Lachlan, and Tey — all mentioned by name multiple times across different jobs and years. One reviewer specifically noted that all technicians are direct employees rather than subcontractors, meaning the person who installs your system is responsible for any follow-up work. Jamie typically handles quoting and project coordination.
Can Towns Security fix alarm or access control problems that other companies couldn't resolve?+
This comes up repeatedly in reviews. Multiple customers mention contacting Towns after other security companies failed to fix the issue — including a two-month-old access control fault that Towns resolved within an hour, and an old alarm system that others said couldn't be repaired. If you've already had a bad experience with another provider, this appears to be a genuine strength of the team.
Do they offer phone or remote support, or only on-site visits?+
At least two reviewers mention getting help over the phone without needing a technician to attend. In one case a beeping alarm fault was diagnosed and fixed remotely by a staff member named Stephen. For straightforward faults this can save both time and callout costs — worth asking when you first make contact whether your issue can be handled remotely.
What do customers say about Towns Security's pricing?+
Most reviews describe pricing as reasonable or competitive, and several mention getting quotes from multiple companies before choosing Towns. One negative review described a charge of over $380 for what they considered a simple job, so it's worth confirming the hourly rate and minimum charge before booking, particularly for small single-item repairs. For larger installations and commercial fitouts, the consistent feedback is that quotes are transparent and timelines are honoured.