Sutherland Shire Tile Supplies PTY LTD
Wayne and the team lend out tile samples on the spot so customers can decide at home before they buy.
That hands-on, unhurried approach to helping people select tiles is the most consistent signal across this sample. Ratings have been more variable in the recent period than in earlier years, with a handful of lower scores pulling the average down — these tend to cluster around delivery experiences managed through third-party freight companies rather than the in-store service itself. If your project involves apartment delivery or a tight access site, it's worth confirming the logistics and any height or access restrictions with the team before placing an order. For customers visiting the showroom in person, the experience described across most reviews is reliably helpful.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Sutherland Shire Tile Supplies PTY LTD
Wayne leads the team at this Kirrawee tile supply showroom, and his name comes up repeatedly in reviews from customers who needed more than just a product off a shelf — he and his staff are praised for lending out tile samples, helping match tiles to specific rooms, and steering customers through decisions before they commit to a purchase. The showroom itself is noted for its range and layout, functioning as both a retail floor and a working consultation space where customers can see tiles in situ before buying. With roughly 26 years in operation and GST registration as a company, this is an established supply business rather than a tiling contractor — they sell and source tiles, grout, adhesives, and related materials, and arrange delivery, but don't appear to carry out installation work themselves. That delivery side of the operation has drawn some criticism: a small number of customers report coordination issues with third-party freight companies, particularly around pallet delivery logistics at apartments and units. For straightforward residential tile purchases — bathroom, kitchen, outdoor, or feature wall projects — the in-store experience is where this business consistently performs, with staff across the sample praised for knowing their product range and for getting orders fulfilled quickly when stock is needed urgently.
Best for: homeowners browsing a wide tile range in person before committing, residential bathroom and kitchen renovation tile purchases, and customers who want staff to help them work through selection decisions with samples.
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Claim This Profile — Free →Common questions about Sutherland Shire Tile Supplies PTY LTD
Does Sutherland Shire Tile Supplies do tile installation, or just supply?+
Based on their Google business categories and the nature of reviews, this business operates as a tile supply store rather than a tiling contractor — customers come in to select and purchase tiles, and the team helps with product choice, samples, and order fulfilment. If you need a tiler to carry out installation work, you'd need to engage a separate contractor. It's worth confirming their current service scope directly, as some suppliers do maintain referral relationships with local installers.
Can I take tile samples home before I buy?+
Yes — multiple customers specifically mention being offered samples to take home and compare before making a decision, which is one of the more consistently praised aspects of the in-store experience. One reviewer noted the team 'lent us a few tiles to see which tiles suit best.' This makes them well-suited for homeowners still working through colour and texture choices before committing to a full order.
What's the experience like on weekends when it might be busier?+
At least one reviewer noted it can be harder to get staff attention on a Saturday, and that follow-up after an initial visit was slow. The majority of reviews don't mention this as an issue, so it may reflect peak periods rather than a consistent pattern. If you're planning a Saturday visit with specific questions, calling ahead to confirm availability or arranging a weekday appointment where possible could help.
How does delivery work, and are there any things to know upfront?+
Tile deliveries appear to be arranged through third-party freight companies rather than handled directly by the store. Two customers flagged issues with pallet deliveries — specifically around access restrictions at apartment blocks and forklift clearance heights that weren't communicated in advance. If your property has limited access, an underground car park, or any height restrictions, raise these details explicitly when placing your order so the right delivery method can be arranged.
Is this store suited to trade customers or mainly homeowners doing renovations?+
Reviews come from a mix of both — some mention single-room renovation decisions (bathrooms, kitchens), while the range and pricing feedback suggests the store caters to trade buyers as well. The staff's noted willingness to discuss specifications and their product knowledge around adhesives and related materials points to a store comfortable working with tilers and builders, not just end consumers. If you're a tradie looking for a local account, it's worth asking about their trade arrangements directly.