Krystol Group Pty Ltd
Knowledgeable phone staff and competitive product pricing noted by customers — but confirm the returns policy before you buy.
The positive reviews point to a business that stocks quality waterproofing products at fair prices and has at least some staff who are knowledgeable enough to guide a caller in the right direction even when they can't help directly. Two reviews independently flag the returns policy — a 35% restocking fee that's disclosed on an invoice issued after payment — which is a concrete, practical concern: if you're buying materials for a project that might change scope, ask about their returns terms before you hand over your card. With such a small review base, there's simply not enough data to draw firm conclusions about consistency, so treat this as a supplier worth a phone call to vet rather than a safe default.
Their work
What it's like working with them
Based on a sample of Google reviews (9 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 132 waterproofings in Sutherland Shire
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Krystol Group Pty Ltd
Krystol Group operates as a waterproofing product supplier and has been trading for roughly 16 years, suggesting a degree of staying power in what can be a volatile building materials segment. Based on what reviewers mention, the business stocks waterproofing products that at least some customers have found competitively priced and good quality — though the sample is small enough that this can't be taken as a settled verdict. One area where the business is clearly defined by its own policies: a 35% restocking fee applies to returns, and this charge appears on the invoice you receive after payment, not before — so buyers should ask about the returns policy explicitly before purchasing. Phone inquiries seem to be handled by knowledgeable staff who can redirect customers when they can't solve a problem directly, which suggests the front-of-house team understands the product range. The review mix includes complaints unrelated to product quality — a vehicle incident and a driving complaint — which muddies the picture somewhat but doesn't speak to waterproofing competence. Homeowners buying waterproofing materials for a project should treat this as a trade-oriented supplier, confirm return conditions upfront, and verify that the specific product they need is in stock before making a trip.
Best for: trade professionals sourcing competitive-rate waterproofing materials, homeowners with a clearly defined materials list who don't anticipate needing to return products, and buyers who want product guidance over the phone before committing to a purchase.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Krystol Group Pty Ltd
What is Krystol Group's returns policy and are there fees to be aware of?+
Two customers in the review sample flagged a 35% restocking fee that applies to returned products. Both noted that this fee is listed on the invoice, which is provided after payment — meaning it isn't communicated upfront at the point of sale. If there's any chance you'll need to return materials (for example, if your project scope might change), ask specifically about the returns policy and any associated fees before you complete the purchase. The business does appear to process refunds, though at least one reviewer was asked to provide bank details rather than receiving a credit back to their original card.
What kinds of waterproofing products does Krystol Group stock?+
Based on their category listing and the nature of customer inquiries mentioned in reviews, Krystol Group operates as a waterproofing product supplier — stocking materials used in construction and building projects rather than providing an installation service directly. Customers have described the product range as good quality and competitively priced. For specifics on brands, product lines, or whether they stock what your project requires, it's worth calling ahead — one reviewer noted that a staff member was knowledgeable enough to give useful advice even when they couldn't directly help with a particular request.
Is Krystol Group suitable for homeowners, or do they cater mainly to trades?+
The business appears to operate with a trade-customer orientation based on how their policies (including the returns fee and the language used in customer interactions) are framed, but retail customers have purchased from them directly. Reviews don't specify whether walk-in retail purchases are actively encouraged or just accommodated. If you're a homeowner buying for a DIY waterproofing project, it's worth confirming they'll sell directly to you in the quantity you need before making the trip to their Taren Point location.
How responsive is Krystol Group when you call with a question?+
One reviewer specifically praised a phone interaction, noting that the staff member they spoke with was friendly and helpful — pointing them in the right direction even when the business couldn't directly assist with their specific need. That said, with only a small number of reviews available, it's hard to call this a consistent pattern. A quick phone call before visiting is a practical way to test responsiveness and confirm they have what you need in stock.
Where is Krystol Group located and do they service areas outside Taren Point?+
Krystol Group is based in Taren Point, NSW — in the southern Sydney region. Reviews don't mention delivery services or regional coverage, so if you're not local, it's worth confirming whether they can ship products to your area or whether this is a pick-up-only arrangement. Given the restocking fee policy, it's especially important to clarify logistics before ordering if distance makes returns impractical for you.