A Grade Air Conditioning - Expert Cleaning, Service, Repair & Installations
Elio consistently solves air conditioning problems that previous contractors couldn't diagnose or repair.
From 93 Google reviewsThe family team of Elio (technician) and Stephanie (coordinator) gets particular praise for persistence, with multiple mentions of them working on challenging jobs for weeks until properly resolved rather than giving up or recommending expensive replacements. Several reviews specifically mention how their thorough cleaning process removes accumulated mould and includes performance testing that identifies warranty-covered issues installed by other contractors.
Their work
What it's like working with them
Based on a sample of recent customer reviews (93 total)
“extremely careful when performing the cleaning with the bag”
“focused on repairing the unit rather than pushing unnecessary replacement”
“clearly explained what was wrong”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About A Grade Air Conditioning - Expert Cleaning, Service, Repair & Installations
A family-run operation led by Elio (technician) and Stephanie (customer service), specialising in thorough deep cleaning and complex troubleshooting that other contractors often miss. Elio consistently diagnoses issues that previous technicians couldn't solve, like identifying electrical faults from solar installations affecting air conditioning systems. They handle everything from single split system cleans to multi-room Daikin installations and ducted system maintenance. Reviews highlight Elio's meticulous approach to cleaning - he'll repeat sanitisation multiple times until satisfied and uses protective bags to prevent drips on carpets and furniture. Their strength lies in persistent problem-solving, with one customer noting they worked on an ongoing issue for three weeks until properly resolved, and their honest repair-first approach rather than pushing unnecessary replacements.
Best for: complex diagnostic problems other contractors can't solve, thorough deep cleaning and mould removal, persistent troubleshooting of ongoing issues, and honest repair advice over unnecessary replacements.
Location
Often needed together
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Claim This Profile — Free →Common questions about A Grade Air Conditioning - Expert Cleaning, Service, Repair & Installations
What makes A Grade Air Conditioning different from other contractors?+
Customers consistently praise Elio's diagnostic abilities - multiple reviews mention him solving problems that previous technicians couldn't identify, including complex electrical issues. The business focuses on thorough repair work rather than pushing expensive replacements, and their deep cleaning service is particularly comprehensive, including protective measures for furniture and multiple sanitisation passes if needed. They're also known for persistence, with several customers mentioning they'll work on challenging problems for weeks until properly resolved.
Who will handle my job and what are they known for?+
Elio handles the technical work and is consistently praised for his diagnostic skills, patience, and thorough cleaning approach. Stephanie manages scheduling and communication, with customers frequently mentioning her excellent organisation and responsiveness. Reviews show they work as a coordinated team, with Stephanie keeping customers informed while Elio focuses on detailed technical work. Multiple customers specifically request both team members for future jobs.
Do they provide detailed explanations of what's wrong?+
Yes, reviews consistently highlight their clear communication throughout jobs. Customers mention Elio explaining problems in plain language, providing before and after photos, and taking time to ensure understanding. Several reviews note he'll walk customers through issues over the phone when needed. They also provide detailed reporting during complex jobs, giving customers confidence in the work being performed.
What do customers say about their pricing?+
Multiple reviews describe their pricing as 'very competitive', 'reasonable', 'fair', and 'more affordable than larger companies'. Customers appreciate the transparent, upfront pricing with no surprises. Several mention getting better value compared to bigger operators, particularly noting the combination of quality workmanship and reasonable costs for a small family business.