Ben Rafferty Air & Electrical
Jane Jones in the office troubleshoots air conditioning issues over the phone, saving customers service call fees.
From 272 Google reviewsThe standout pattern is their post-installation service: multiple customers mention the team setting up WiFi controls, explaining filter cleaning, and protecting furniture with plastic sheeting. A few customers experienced invoice pricing confusion where final costs exceeded quotes, though this appears in under 10% of the sample.
Their work
What it's like working with them
Based on a sample of recent customer reviews (272 total)
“installation turnaround was incredibly fast”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Ben Rafferty Air & Electrical
This Alexandria-based team specialises in ducted system installations and multi-split setups, with technicians like Nathan, Aaron, and Jake regularly mentioned for handling complex residential projects. Andy handles the quoting process and is noted for designing custom solutions for unique setups, while Jane Jones in the office coordinates scheduling and provides phone troubleshooting. The crew focuses heavily on post-installation cleanup and customer education, with multiple reviews highlighting their furniture protection, thorough sweeping, and time spent setting up WiFi controls and mobile apps. They primarily serve residential customers across Sydney's inner suburbs, with particular expertise in apartment installations and challenging access situations like terrace houses where ducting needs to be threaded through wall cavities.
Best for: ducted system installations in challenging spaces, multi-split setups requiring custom design, and customers wanting thorough post-installation support including app setup and system training.
Location
Often needed together
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Claim This Profile — Free →Common questions about Ben Rafferty Air & Electrical
Which technicians handle installations at Ben Rafferty Air & Electrical?+
Reviews consistently mention Nathan leading installation teams, with Aaron, Jake, Jack, and other crew members handling the physical installation work. Andy handles the quoting and design process, creating custom solutions for unique property setups. Jane Jones in the office coordinates scheduling and provides phone support, including troubleshooting issues remotely.
What areas does Ben Rafferty Air & Electrical service?+
Based in Alexandria NSW, they service Sydney's inner suburbs with reviews mentioning work in Paddington, Waverley, Palm Beach, and other Sydney locations. They handle both residential and commercial properties, with particular experience in apartments and terrace houses where access can be challenging.
Do they provide post-installation support and training?+
Yes, multiple customers mention the team spending time after installation to set up WiFi controls, demonstrate the mobile app, and explain filter cleaning procedures. Jane Jones in the office also provides phone troubleshooting support, with one customer noting she 'fixed my aircon over the phone' without needing a site visit.
What do customers say about their pricing?+
Most reviews describe pricing as reasonable or competitive, though a few customers experienced confusion where final invoices exceeded the original quote amounts. Reviews suggest getting clear pricing breakdowns upfront and confirming any additional charges during the quoting process.