Hills Pool Service
Mark troubleshoots pool equipment issues over the phone even after completing jobs, earning praise for solving problems other technicians couldn't fix.
From 16 Google reviewsMultiple reviews mention him solving complex pool problems that stumped other technicians, particularly with neglected pools requiring green water treatment and algae removal. The standout pattern is customers switching from larger pool companies specifically for his personalised, family-business approach and his tendency to recommend cost-effective fixes rather than expensive replacements.
Their work
What it's like working with them
Based on a sample of recent customer reviews (16 total)
“had several people stumped”
“came out the same day”
What they help with
Based on what their customers hired them for
How they stack up
Context from 88 pool maintenances in Sydney
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Hills Pool Service
Mark runs this family-owned pool maintenance operation, earning praise across 16 reviews for turning around neglected pools and providing comprehensive first-time owner education. Customers most often mention his willingness to troubleshoot issues over the phone after jobs are complete and his ability to solve complex problems that have stumped other technicians. Reviews suggest he specialises in pool rescues—green water treatment, black spot algae removal, and equipment repairs—with several customers switching from larger companies specifically for his personalised approach. His working style emphasises cost-effective solutions over upselling, with multiple mentions of him recommending the most economical fix rather than expensive replacements. Mark serves the Hills District and extends as far as Wisemans Ferry, handling both one-off cleanings and ongoing maintenance contracts.
Best for: first-time pool owners needing education and guidance, rescuing neglected green pools with algae problems, complex equipment repairs other technicians can't solve, and customers wanting ongoing phone support after service completion.
Location
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Claim This Profile — Free →Common questions about Hills Pool Service
What areas does Hills Pool Service cover?+
Mark services the Hills District area including Dural and extends to more remote locations like Wisemans Ferry. Multiple customers mention his willingness to travel to their properties, with one specifically noting the bonus of him travelling out to Wisemans Ferry. Based on reviews, he appears to cover a fairly wide service area across the Hills and surrounding regions.
Does Mark provide support after completing pool work?+
Yes, several customers specifically praise Mark for providing ongoing phone support after jobs are completed. Reviews mention him troubleshooting robot cleaner issues and pump problems over the phone, helping customers understand whether equipment is working properly. This post-job support appears to be a key differentiator that customers value highly.
What do customers say about Hills Pool Service's pricing?+
Reviews consistently mention Mark providing competitive and economical solutions. Customers praise him for recommending the most cost-effective fixes rather than pushing expensive replacements, with one noting he sourced a new pool filter 'at a great price.' Multiple reviews highlight his honest approach to pricing and focus on value rather than upselling.
How quickly can Hills Pool Service respond to pool problems?+
Based on customer reviews, Mark offers same-day service for urgent issues. Multiple customers mention him coming out the same day they called, with one noting he had their pool 'back up and running within 20 minutes.' He also provides immediate phone support for troubleshooting issues that don't require an on-site visit.