Your Pool and Spa
Jack is mentioned by name in the majority of renovation reviews not just as the owner but as someone who gives genuine pre-job advice that costs him nothing extra, and who stays contactable after completion. The business covers the full pool lifecycle (build, renovate, maintain) with named technicians on the service side, which means homeowners aren't dealing with anonymous staff turnover — a real differentiator for an ongoing service relationship.
Their work
What it's like working with them
Based on a sample of Google reviews (59 total)
“they didn't charge us...great to support small businesses like this that have honest business practices”
What they help with
Based on what their customers hired them for
How they stack up
Context from 88 pool maintenances in Sydney
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Your Pool and Spa
Jack leads the renovation and construction side of the business — customers across multiple reviews credit him specifically for project management, honest advice during quoting, and being the kind of operator who stays in contact long after the job is done, including lodging warranty claims on clients' behalf. Tom is the hands-on site lead, praised by name for exceptional work ethic including installing plumbing in torrential rain on difficult blocks. On the ongoing maintenance side, Zach, Murilo, Nick, and Daniel each handle regular pool servicing, and reviews distinguish them individually: Murilo is noted for fast out-of-hours communication and four-plus years of reliable service; Nick for equipment installation and follow-up calls even when the business was stretched; Zach for efficient equipment demos and cleaning; Daniel for transparent pool education. The business spans two quite different offerings — full concrete pool builds and renovations (retiling, beadcrete resurfacing, replumbing, electrical, fencing, interior beading) and ongoing monthly maintenance — which is unusual for a single operator and means homeowners can use them across the full lifecycle of a pool. Reviews from structural engineers and other trade professionals are in the sample, suggesting the work holds up to scrutiny from people who know what to look for. They're well suited to homeowners tackling major renovations where a builder won't touch the pool, or anyone wanting a long-term maintenance relationship with a named technician rather than a rotating roster.
Best for: full pool renovations where a builder won't get involved, long-term monthly maintenance with a consistent named technician, pool equipment installation and post-install support, and complex builds requiring coordination across multiple trades.
Location
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Claim This Profile — Free →Common questions about Your Pool and Spa
What types of pool renovation work does Your Pool and Spa handle?+
Reviews describe full concrete pool renovations including retiling, beadcrete interior resurfacing, replumbing, electrical work, fencing, and interior beading. They've managed complex projects where a builder refused to touch the pool during a house renovation, coordinating the pool shell company and all trades around it. They also handle pool equipment relocation and new pipework as part of knock-down rebuilds. For a scope of work quote, contact Jack directly — multiple customers mention he provides detailed, honest advice at the quoting stage.
Does Your Pool and Spa offer regular maintenance servicing, and will I get the same person each visit?+
Yes — ongoing monthly servicing is a core part of what they do, and reviews suggest consistency is one of their strengths on this side of the business. Customers mention Murilo, Zach, Nick, and Daniel by name, with several noting they've had the same technician for two to four-plus years. Murilo in particular is noted for responding to mid-week questions outside business hours. Reviews don't specify exact service frequencies or pricing, so confirm your schedule and rates directly.
What do customers say about Jack's communication and follow-up after a job?+
Several reviews specifically call out post-job communication as a strength — one customer notes that Jack lodged a warranty claim on their behalf for a lighting issue and kept them updated throughout. Another mentions that after a 2020 equipment install, Jack was reachable years later when a leak was discovered in older pipework and managed the fix. Customers who left reviews after deliberately waiting six to twelve months post-completion report they were still satisfied, which suggests the quality holds up past handover.
Is Your Pool and Spa suited to handling a pool as part of a larger home renovation?+
Based on reviews, this appears to be a genuine niche for them. Multiple customers describe situations where their main builder declined pool work during a renovation or knock-down rebuild, and Jack's team stepped in to coordinate all pool-related trades. In one case this included engaging the pool shell company, managing plumbing, electrical, tiling, fencing and more as a single point of contact. Reviews suggest this coordination role is something Jack handles personally rather than delegating.
Does Your Pool and Spa cover areas outside Chatswood?+
Reviews mention completed jobs in Seaforth, suggesting they work across the northern Sydney region and not just Chatswood. The sample doesn't include enough location references to map their full coverage area with confidence. Your best move is to contact them directly with your suburb — given the renovation scope some customers describe, they appear willing to travel for the right job.