Reliable Pool Services
Josh and team specialise in solving complex pool problems that other services can't fix, including unusual systems like Enviroswim and French pools.
From 32 Google reviewsThe standout pattern is their diagnostic ability - multiple customers describe years-long issues being resolved within days of switching to Reliable Pool Services. Reviews mention specific team members by name with Angus handling regular maintenance, Nathan doing equipment repairs, and Josh providing detailed consultations on equipment upgrades and energy-efficient solutions.
Their work
What it's like working with them
Based on a sample of recent customer reviews (32 total)
“solved the problems that have plagued my pool”
“spent nearly two hours explaining the situation”
“They sent technician straight away at noon”
“Jack, who comes every four weeks to service”
“enviroswim pool which not many people understand but Josh does”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Reliable Pool Services
Josh leads this pool maintenance business with a team that includes Angus, Nathan, Jack, and Hunter, each handling different aspects of pool care from regular maintenance to equipment installations and emergency repairs. The team specialises in complex pool systems including French Desjoyaux pools and Enviroswim systems that many other pool services can't work with. They handle everything from routine chemical balancing and filter replacements to major equipment upgrades like heat pumps, new filtration systems, and energy-efficient pump installations. Reviews consistently highlight their diagnostic skills - solving long-standing problems that previous pool services couldn't fix, often within days of taking over maintenance. The business offers both scheduled maintenance visits and emergency callouts, with customers praising their willingness to provide phone support and even FaceTime guidance for urgent issues.
Best for: complex pool system repairs that other services can't handle, regular maintenance by named technicians, emergency callouts with phone support, and energy-efficient equipment upgrades with detailed consultation.
Location
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Claim This Profile — Free →Common questions about Reliable Pool Services
What areas does Reliable Pool Services cover?+
Based in Castle Hill, they service the Hills area including Baulkham Hills. Reviews mention customers in Riverview and other nearby suburbs. Multiple customers mention prompt response times with same-day service available for emergencies, suggesting they cover a reasonable radius from their Castle Hill base.
Do they handle unusual or complex pool systems?+
Yes, this appears to be one of their strengths. Reviews specifically mention successful work on Enviroswim pools, French Desjoyaux pools, and pools with Caretaker systems that other pool services couldn't handle. Josh is particularly praised for understanding complex systems that many pool technicians don't work with.
What do customers say about their emergency response?+
Customers praise their emergency availability including weekend callouts, same-day service, and phone support. One review describes Hunter providing FaceTime guidance to stop a major leak, while another mentions Nathan arriving at noon on Monday after a Saturday emergency call. They also offer follow-up phone calls to explain repairs.
Which team members handle different types of work?+
Reviews mention specific team members by name - Josh handles consultations and complex problem-solving, Angus does regular maintenance visits, Nathan handles equipment repairs and installations, Jack does scheduled servicing, and Hunter provides emergency support. Customers seem to build relationships with individual technicians over time.