NB Trades and Services
Todd arrived within the hour on a 39-degree day to fix a flooding AC — booked out two weeks but still came.
Named technicians appear repeatedly: Todd handles emergencies and leaking units fast, Dillon and Ashley are called out specifically for laying out cost options on complex repairs, and Liam, Steve and Nishal are praised for Daikin installs done to a tidy finish. The business has traded under Absolute Cool and Voltz Electrical in earlier years, so if you find older quotes or paperwork under those names, they're the same operation. One reviewer noted that a multi-visit diagnosis made an AC repair expensive, which is worth asking about upfront — specifically whether diagnostic time is capped or credited if a repair goes ahead. For most residential jobs, the reviews show a straightforward process: quote within days, installation within the week, cleanup included.
Their work
What it's like working with them
Based on a sample of Google reviews (91 total)
“even filling in the hole left from the previous ac unit”
What they help with
Based on what their customers hired them for
How they stack up
Context from 420 air conditionings in Toowoomba
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About NB Trades and Services
NB Trades and Services has been operating under several names over the years — formerly known as Absolute Cool and Voltz Electrical — which explains why long-term customers spanning 25 years reference different trading names across reviews. Their core work is residential and commercial air conditioning installation, servicing, and fault diagnosis, with an electrical licence that lets them handle the full scope in-house: from cutting penetrations through walls to wiring up the final connections, no subcontracting delays on the electrical side. Named technicians across the review sample include Tony and Blake (praised for tackling difficult high-rise split system installs), Heath (solar panel inspections post-hail damage), Todd (emergency callouts for leaking and flooded units), Liam, Steve and Nishal (Daikin installations with thorough explanation of operation), Dillon and Ashley (fault diagnosis with cost-saving options on the day), and Chris (precise installs to customer specification). The team takes on jobs that other trades shy away from — a multi-storey balcony install with structural penetrations and a complex to-do list is the kind of work several reviewers specifically flag as handled without hesitation. Cleanup is a recurring and unprompted point across reviews: multiple customers note the team removed mess and even patched holes left by old units. They suit homeowners who want one trade to handle both the refrigeration and electrical work, those with tricky access or heritage properties, and commercial clients needing multi-unit servicing across a site.
Best for: complex or difficult-access split system installations, emergency callouts for failed or leaking AC units, multi-unit residential or commercial servicing, and homeowners wanting AC and electrical work handled by a single crew.
Location
Often needed together
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Claim This Profile — Free →Common questions about NB Trades and Services
Does NB Trades and Services handle both the air conditioning and electrical work, or do I need a separate electrician?+
NB Trades covers both in-house. Their Google business profile lists them as an electrician and general contractor, and multiple reviews confirm the same crew handles refrigeration installation and the electrical connection without a separate trade being called in. One reviewer on a Daikin install noted 'Electricians sub-contracted to Absolute Cool arrived immediately after install' — so in some jobs electrical may follow as a coordinated second step, but it's all managed through NB. It's worth confirming when you book whether both trades are on the same day.
How quickly does NB Trades respond to emergencies like a leaking or failed air conditioner?+
Several reviewers describe same-day or within-the-hour responses to AC emergencies. One customer whose unit flooded their living room on a 39-degree day reported that despite the team being booked out two weeks, Todd came and fixed it within the hour of their call. Another reviewer with a sudden power failure noted technicians arrived 'within a very short time' after the office coordinated with staff already out on jobs. For non-emergency installs, the typical pattern in reviews is a quote within a few days and installation within the same week.
What brands of air conditioner does NB Trades install and service?+
Daikin is mentioned most frequently across reviews, with multiple customers noting installs and the team's ability to connect to and diagnose Daikin systems directly. One reviewer noted 'I didn't realise they could talk with my Daikin product and were able to determine the problems.' Beyond Daikin, reviews don't specify other brands by name, so if you have a specific unit in mind, it's worth mentioning it when requesting a quote to confirm compatibility.
Do they work on commercial properties as well as homes?+
Yes — reviews reference both residential and commercial work. One long-term client mentions using NB 'for both home and commercial air conditioning for over 5 years,' and another reviewer mentions electrical maintenance on a 9-unit development. Their Google categories include general contractor alongside electrician, which aligns with this broader scope. Multi-unit servicing and larger-scale installs appear to be within their regular workload.
What do customers say about NB Trades' pricing?+
Most reviewers describe pricing as fair or better than expected — phrases like 'less cost than anticipated,' 'great value,' and 'well priced' appear across multiple reviews. One reviewer noted their quote was honoured even after taking extra time to decide. The one exception in the sample is a customer who found a multi-visit AC diagnosis expensive, particularly when billed for apprentice time across three visits — so if your repair requires diagnostic work, it's worth asking upfront how diagnostic time is charged.